Premium Care Claim

[cocob89]

Anyone filed a claim yet? I filed one last night and it's still processing. I realize I may be impatient (I am! Lol) but I was wondering how long the whole process took for you. Also, was your device shipped or were you given the option to have Dish bring it to you? I called and they weren't very generous with any info

 

[trucksmoveamerica#AC]

Anyone filed a claim yet? I filed one last night and it's still processing. I realize I may be impatient (I am! Lol) but I was wondering how long the whole process took for you. Also, was your device shipped or were you given the option to have Dish bring it to you? I called and they weren't very generous with any info

Keep us posted. I didn't get Samsung premium care because I figured the next day handed to you was never going to happen with them, if a claim would ever be fulfilled. Their pre-orders, promos, and recalls are a disaster didn't need the headache of insurance claims.

 

[cocob89]

Will do. So far it hasn't been pleasant at all. Was on hold for almost an hour and 45 minutes last night only to find out I could file the claim online. Called this morning to ask about how long it would take and how the Dish in home worked, imnediately got hung up on. Called again, didn't receive anything more than, "Wait for the email saying your claim is approved." Tried the chat and the rep kept asking when my device was shipped after being told 6 times it's still processing and I just wanted to know what would happen after the approval. So far, not good but it hasn't even been 24 hours yet so I'm going to try and be patient haha

 

[MikeLW1984]

I almost got the premium care with my s8+ but decided not to. Ithought I read that they don't do any replacement on weekends. But you could pay extra for Saturday shipment.

 

[cocob89]

If you are having the item shipped, it is business days only. The in home delivery from Dish can be scheduled any day of the week, at least that's what their website says

 

[tattooed4515]

I had to file a claim the first week the s8 plus was out. Went smooth. Was approved in 45 minutes. Replacement shipped out that day and was on my door step the next day. No long hold times.

 

[cocob89]

I had to file a claim the first week the s8 plus was out. Went smooth. Was approved in 45 minutes. Replacement shipped out that day and was on my door step the next day. No long hold times.

Glad yours went smoothly. I'm hoping for an approval today so I can get it tomorrow. Little bits of glass keep falling off my phone :/

 

[tattooed4515]

Glad yours went smoothly. I'm hoping for an approval today so I can get it tomorrow. Little bits of glass keep falling off my phone :/

That's how mine was. I was mad as he'll when I broke it. Was grabbing it off the charger in the morning...the Samsung wireless charging stand...when it jumped off the bottom lip of the stand (they really should of made it bigger) and smacked against my bed frame.

 

[cocob89]

Morning update: Now I can't even check the claim status online. Trying to call but hold times are crazy long. Think they'd jump at the chance for a free 100 bucks and another 12 every month

 

[cocob89]

Finally got through, calmly explained to the rep how frustrating this whole thing has been and he agreed that it should really only take 1 to 6 hours for approval. There's a supervisor pushing mine through as I type this and they are setting up the Dish hand delivery. Still frustrated but at least they're trying to help

 

[cocob89]

Last update: back to the very beginning. Claim got approved so that was a plus, but now I'm getting told the rep from yesterday should have told me the device is backordered. So, no replacement any time soon. No estimate as to when, just a generic, "There's nothing we can do." I get it, it happens. But don't promise something, set up an appt and then don't give the customer a call to let them know what's going on.

 

[steelers1]

Last update: back to the very beginning. Claim got approved so that was a plus, but now I'm getting told the rep from yesterday should have told me the device is backordered. So, no replacement any time soon. No estimate as to when, just a generic, "There's nothing we can do." I get it, it happens. But don't promise something, set up an appt and then don't give the customer a call to let them know what's going on.

This doesn't sound too promising for Samsung Premium Care. Any new updates?

 

[cocob89]

After three more calls, the very last rep told me when they were expecting shipments of phones. She didn't promise mine would be shipped from the soonest batch but she said she'd try her hardest to get it done. I appreciate her honesty. Lo and behold, I woke up to an email saying the shipping label was created. It took a few tries to get an honest rep that didn't make promises they couldn't back up. Probably won't be keeping Premium Care after this though. At least I know with the other options, I'll be told to expect a delay lol. Will update, if anyone cares, if the device was new or refurb

 

[vwite]

After three more calls, the very last rep told me when they were expecting shipments of phones. She didn't promise mine would be shipped from the soonest batch but she said she'd try her hardest to get it done. I appreciate her honesty. Lo and behold, I woke up to an email saying the shipping label was created. It took a few tries to get an honest rep that didn't make promises they couldn't back up. Probably won't be keeping Premium Care after this though. At least I know with the other options, I'll be told to expect a delay lol. Will update, if anyone cares, if the device was new or refurb

Thanks for the updates! We do appreciate them

 

[bassplayrguy]

We absolutely care. Thank you for sharing your experience.

 

[doggy2965]

sounds like they should rename it below average care

 

[ABOSWORTH007]

sounds like they should rename it below average care

LOL!!

 

[cocob89]

Got home, popped open the box and the refurb they sent was bad. Screen makes a clicking noise when pressed. Called, they told me to send the replacement back so they can send another next day. Asked if the phone is backordered again, they said they didn't know. Called Verizon to see if there was any way I could take them the replacement for manufacturer's swap, they said no BUT, they said the in store tech may be able to fix my screen for $99. No guarantees that they will but it's an honest option so I'll check it out tomorrow. Will update accordingly

 

[Blues Fan]

Got home, popped open the box and the refurb they sent was bad. Screen makes a clicking noise when pressed. Called, they told me to send the replacement back so they can send another next day. Asked if the phone is backordered again, they said they didn't know. Called Verizon to see if there was any way I could take them the replacement for manufacturer's swap, they said no BUT, they said the in store tech may be able to fix my screen for $99. No guarantees that they will but it's an honest option so I'll check it out tomorrow. Will update accordingly

Wow. What a lost of sh**. So when then mean backordered to they just mean refurbs? The phone has been out since 4/21. No excuse how the S8 Plus should be on backorder right now.

Honestly I wouldn't ever buy these insurance plans. They usually give you a refurb device and I do NOT want a refurb or previously used device. I'd rather just pay a couple hundred and have a repair tech at a shop replace the screen. That and I use Otterbox Defender or Supcase Unicorn Beetle as my insurance plan.

 

[cocob89]

Hello again haha. Dropped in to Verizon but they were worse than Samsung so I ended up leaving. I dropped the faulty replacement off to Fedex, should be picked up on Monday morning. Samsung claims that they will schedule the Dish in-home swap once Fedex picks up the phone. I don't want to be a snot, but, after all of this, I better get a new phone or at least the black model I'm paying for