Preview messages do not appear on edge screen of Samsung Note Edge ?

[AC Question]

when i purchased my new phone preview messages appeared on my edge screen but recently i have updated my phone to 5.1.1 after that i noticed that preview messages no longer appear on edge screen . Although i have checked preview message on edge screen option still it does appear . Any idea how to deal with this issue ?

 

[njikoka noel]

I'm having the same issue. Also text don't get sent to my Gear S anymore. Some please help. Highly annoying

Posted via the Android Central App

 

[estlsfinest]

I'm not sure what carrier that you are with or if that even has anything to do with it. But I am with T-Mobile and I initially received the update a couple of weeks ago and right after my phone updated I noticed that my messages would no longer appear on the edge screen. Everything else worked just fine except for that. I called T-Mobile and they had me do a factory reset (which always sucks). After the reset the phone worked just fine for a couple of hours then went right back to experiencing the same issue. I called in again and this time they suggested sending me another phone because it sounded like a hardware issue and she also told me that no one else in her department with the same phone had any issues with their phone after the update (how true that was or if she really even asked anyone I don't know). So I called back in yesterday and the guy suggested that I do not install the update and just bypass it (I didn't like that idea at all but I figured I would give it a try). So now the update updates on it's own and I can't even bypass it. So after a new phone, 5 factory resets and plenty of frustration I still can't receive my notifications on my edge screen.

Please someone help!!