problem about Phone that was FRP (I read the article!)

[com nut]

good article..
https://www.androidcentral.com/how-factory-reset-android-phone

I am trying to restore a friend's new phone (Wileyfox swift 2).
She said it was not working properly (she does not know tech, so.... :/ )
She also needs her sim for her old phone, so I am using wifi..

I FRP the phone and found it seems to NOT erase the existing account, that is why there is a 'padlock' icon on the TOP LEFT of the screen??

so my new Gmail account is met with 'there was an error' ??? after much googling, it seems the original account is NOT erased..

What would happen if I use my own sim?
or would it need to be HER sim, and Gmail account??

 

[mustang7757]

FRP is by Google account nothing to do with sim , you need the correct account and password to get back in it .

 

[B. Diddy]

Welcome to Android Central! "FRP" means Factory Reset Protection, and is how Android requires a phone to be properly reset in order to remove the previous owner's account. This is typically done through the Settings>Backup & Reset menu (although older phones may require you to manually remove the owner's account first in Settings>Accounts). If the reset is done improperly (e.g., through the Recovery menu without first removing the owner's account), then FRP kicks in and asks for that owner account's email address and password.

Fortunately, it sounds like the previous owner is a friend, so she should be able to help you if necessary with her password. Go to Settings>Accounts, select the Google account, and tap Menu, then Remove Account. If it asks for a password and yours doesn't work, then use your friend's. Then do another factory reset through the Settings>Backup​ menu. Does that work?

 

[com nut]

Thanks for quick answer, guys... just noticed the time (its 9 AM in UK here, about 4 AM 'there' )

pardon my tone, but I spent a fruitless 5 *hours* recently, trying it...

so how do you **properly** reset a phone when you cannot access it??? all these guys saying 'just reset it to sell' and forgetting to say it DOES NOT erase everything.. what happens if she cannot remember her details???

Also what if that account is her **main** one, with hundreds of emails in it she does not want to lose??

 

[B. Diddy]

It's not quite clear -- are you trying to recover the phone for your friend, or reset it and add your Google account to make it your own?

What are you currently able to do with the phone right now? Does it boot to the homescreen, or are you stuck in the Setup Wizard?

 

[hallux]

after much googling, it seems the original account is NOT erased..

and forgetting to say it DOES NOT erase everything

Technically - it DOES, from the phone. Part of the setup process connects to Google servers and compares the account that is trying to sign in with the one the servers think should be signed in to the phone.

See THIS article for info on FRP - http://www.androidcentral.com/factory-reset-protection-what-you-need-know

Also what if that account is her **main** one, with hundreds of emails in it she does not want to lose??

She'd have to go through Google's account/password recovery process.

 

[com nut]

still no luck.. tried 2 pwds she is not sure is right, none works.. got a land line that is not hers, (only 2 numbers disclosed, not the same..)

tried almost all ways to get help, she found a yahoo mail, that was maybe her recovery email, they sent a code, tried it, it found a different login!! high hopes, but!! no pwd worked, pwd recovery still the same closed loop...

I think it would be simpler to just return it to the shop..
what options are left??

 

[mustang7757]

still no luck.. tried 2 pwds she is not sure is right, none works.. got a land line that is not hers, (only 2 numbers disclosed, not the same..)

tried almost all ways to get help, she found a yahoo mail, that was maybe her recovery email, they sent a code, tried it, it found a different login!! high hopes, but!! no pwd worked, pwd recovery still the same closed loop...

I think it would be simpler to just return it to the shop..
what options are left??

No other options, if you can't remember which account is correct , no one getting in the phone unfortunately.

 

[B. Diddy]

Odd that she can't remember her own Google password -- unless she's changed it a few times since the last time she owned that phone?

 

[com nut]

B. Diddy, you are obv a healthy young person.. she has depression, etc and most of her problems are from pills to help with them..

I would forget mine unless I have it written down..

 

[B. Diddy]

I typically recommend that for anyone who is prone to forgetting crucial information like passwords (for whatever reason), it's wise to do what you mentioned and write them down, keeping them somewhere secure at home (like in a safe). But even healthy young people (and I'm not that young) can forget a password, especially since it's not a good idea to have the same password for every single account. That's why I use the password manager LastPass, which is the digital version of writing down my passwords, and just requires me to remember one master password.

The bottom line is that if you can't get the correct password for her Google account, then you're stuck. That's what Factory Reset Protection does.

 

[Rukbat]

@com nut:

It's not age. I'm over 78, and I have no problem remembering the passwords on the five Google accounts I have. (And living alone, with a wife suffering from senile dementia living in a nursing home the past almost 5 years doesn't make me "undepressed".) But I don't take pills to "help" with the situation either. (Pills are a dubious help.) I do try to keep my mind active - that helps. (And it's one of the reasons I'm here.)

Bottom line - if she can't remember the password, the phone is an expensive paper weight. Don't waste any more time "trying" - no try will work without the password.

 

[com nut]

Rukbat: pardon my tone, but how many pills are you on??? she regularly takes 5 a day, finds it numbingly painful just to move, she almost passes out..

she has had the mobile for over a year, so unless you can make a case for her to get it exchanged or 'broken into' she has a £100 sitting there doing nothing!! and google does not care!! we managed to log into her email this morning, but when we tried this evening, it seemed to have changed its mind about that very same email!!!

 

[mustang7757]

Rukbat: pardon my tone, but how many pills are you on??? she regularly takes 5 a day, finds it numbingly painful just to move, she almost passes out..

she has had the mobile for over a year, so unless you can make a case for her to get it exchanged or 'broken into' she has a £100 sitting there doing nothing!! and google does not care!! we managed to log into her email this morning, but when we tried this evening, it seemed to have changed its mind about that very same email!!!

Unfortunately at this point, nothing further we can help you with ou with this.

 

[com nut]

I had a thought.. if all these Gmail accounts were 'removed' then maybe it would be possible to 'start again' ???
She would have to get access to them first, and remove any emails, though, and go back to using yahoo, which at least has some support!!

this could be the reason why many use iPhone, there is full support, and even a shop you can visit!! {angry} (no smiley...)

 

[B. Diddy]

Did you already try Account Recovery? Google Account Recovery

 

[Kizzy Catwoman]

I think there is some confusion here. Did your friend buy the phone from a shop, and then try to log into it and then find it was frp locked? In that case her details and yours will never work. It would be the person who sold it to the shop who would need their password. The shop sold you a phone that will never work for you and it should be returned to that shop for a refund. Hope this helps.

 

[mustang7757]

I had a thought.. if all these Gmail accounts were 'removed' then maybe it would be possible to 'start again' ???
She would have to get access to them first, and remove any emails, though, and go back to using yahoo, which at least has some support!!

this could be the reason why many use iPhone, there is full support, and even a shop you can visit!! {angry} (no smiley...)

The only problem is the gmail account hasn't been removed and you don't know her Gmail account information and she doesn't remember, you trying to put your Gmail won't work when someone else account their. That's why your stuck in this situation, iPhone have same Icloud if you don't know the that account you not using the phone .

 

[mustang7757]

I think there is some confusion here. Did your friend buy the phone from a shop, and then try to log into it and then find it was frp locked? In that case her details and yours will never work. It would be the person who sold it to the shop who would need their password. The shop sold you a phone that will never work for you and it should be returned to that shop for a refund. Hope this helps.

If you go back to OP first post , OP perform a factory reset to try to fix her problem but are confronted with FRP which both don't know

 

[Kizzy Catwoman]

It says here that they are trying to restore the friend's NEW phone. And they mention that they could return it to the shop, but they also say she had it for a year.

So that is why I asked the question.

I wondered if she was using a phone that already had someone else's account logged in, went to restore it and then hit frp. If they got the phone second hand. The Wiley Fox Swift 2 normally can only be bought from Amazon UK and it is around £150. I know as my friend had one once.