problem installing RBS banking app

[DarrenHealy]

My wife has recently switched from Iphone , we can;t install the above app we get the message saying "Twilight , Lux or some other screen dimming / changing app is interfering "
She has neither of these installed on the phone , when she tries to register her mobile number its as though the 4 key doesn't work .
Any ideas please ?

Thanks

 

[dpham00]

I would try to do a factory data reset and don't install any apps other ths than that app to see if it works

 

[ironass]

If you mean this RBS app... Royal Bank, RBS, then you are not alone in having issues with this app as the user reviews on Play Store demonstrate. The app has not been updated for a year and is probably not even Marshmallow compatible.

 

[DarrenHealy]

Tried that last night with no luck

 

[DarrenHealy]

Think there have been problems since 4.3.3 , not great for a bank . Works fine on her Samsung tablet though

 

[MarkPJ1981]

I have exactly the same problem. The 4 key does not function properly so I cannot use the app at all. RBS customer services ignored the error message that the app provided and claimed that I needed a new debit card reader. I tried to explain how this was irrelevant but it was like talking to a brick wall. It's a shame as the app worked perfectly on my S5.

 

[DarrenHealy]

I have exactly the same problem. The 4 key does not function properly so I cannot use the app at all. RBS customer services ignored the error message that the app provided and claimed that I needed a new debit card reader. I tried to explain how this was irrelevant but it was like talking to a brick wall. It's a shame as the app worked perfectly on my S5.

Yep its the 4 key that gives us the problem too . They told me via twitter that "Their tech team are aware of the problem" Not holding out too much hope of getting it sorted any time soon

 

[ironass]

Yep its the 4 key that gives us the problem too . They told me via twitter that "Their tech team are aware of the problem" Not holding out too much hope of getting it sorted any time soon

Knowing the RBS bank, they are probably waiting for someone to bail them out of the problem.