Problems sending photos by text

[maxman1]

My wife has an unlocked Moto G7 on AT&T. Frequently, when texting photos it will sit on "Sending" forever yet, if she takes a screenshot of the same photos, they send immediately. This behavior is consistent on multiple SMS apps. I've checked every setting I could think of, phone & WiFi networks, SMS apps settings, camera, everything. Any tips would be appreciated.

 

[B. Diddy]

Screenshots are typically much smaller size files than full resolution photos. If the photos are large, the texting app might have to compress it first in order to meet the 1 MB filesize attachment limit of most carriers, so that might also make it slower.

 

[mustang7757]

I agree if what your file size sending is big will be delayed, also try resetting network in settings

 

[maxman1]

Screenshots are typically much smaller size files than full resolution photos. If the photos are large, the texting app might have to compress it first in order to meet the 1 MB filesize attachment limit of most carriers, so that might also make it slower.

This was one of the 1st things I thought of & checked. It's camera is actually set up for the lower resolution 16:9 setting. When the problem exist, any texts will remain "Sending" forever until finally deleted. Conversly, on occasions when the problem does NOT exist, photos fly normally.

I'm pretty much at a loss on this. I've researched it with no resolution. Most references point to the phone's carrier AP setting but this seems correct. I've never used AT&T myself & I'm wondering if they throttle this stuff but, surely not.

 

[maxman1]

I agree if what your file size sending is big will be delayed, also try resetting network in settings

I'm not sure precisely what you mean? I see nothing in options to do so?

EDIT: Never mind, found it. Will give it a try, thanks.

 

[mustang7757]

I'm not sure precisely what you mean? I see nothing in options to do so?

EDIT: Never mind, found it. Will give it a try, thanks.

All good now

 

[bearone2]

if i have both wi-fi + wi-fi calling on, am i sending pic messages wi-fi or network?

 

[mustang7757]

if i have both wi-fi + wi-fi calling on, am i sending pic messages wi-fi or network?

Depends, if you have Google message rcs ,it can send over wifi

 

[bearone2]

message+

 

[mustang7757]

message+

Thats Verizon?, I'm not sure .

 

[bearone2]

actually xfinity using verizon towers.

 

[mustang7757]

actually xfinity using verizon towers.

I'm not sure if their app is capable.

 

[bearone2]

thanks