Proximity sensor keeps failing

[johnnyshinta]

I installed an app to help test the proximity sensor because when I'm on a call the screen will turn off like it's supposed to but then won't turn on without me pressing a button. The results of the test are that the sensor is active and when I hold my hand over the phone it detects the change. But when I take my hand away it won't detect that it's moved. I did a reboot and factory reset and neither worked. Then I did a battery pull and it worked for a day. Now it's broken again. Any thoughts?

 

[johnnyshinta]

Just fid another test and it looks like the proximity sensor works flawlessly in bright light but in the shade it will not detect once I've taken my hand away.

 

[johnnyshinta]

Anyone have any ideas before I call samsung?

 

[MichaelBR]

Try cleaning it, and remove any cover or protective screen.


Sent from my GT-I9505 using AC Forums mobile app

 

[johnnyshinta]

I did my testing with no case or screen protector. I going to call samsung tomorrow. Has anyone had to deal with their warranty dept? Is it pretty easy to get a replacement phone?

 

[johnnyshinta]

So I called samsung and they had me try to clear the cache partition. When I tried to do that I got an error. They told me to send the phone in for repair. So frustrating

 

[Mooem]

I actually have this exact problem. Quite annoying.

 

[fofjjsr]

I have noticed with mine, if I am holding it in my hand it won't work. When laying flat on a table not holding it it works every time.