Quality Issues With HTC One

[cmunic8r99]

Mark me down in the "no build issues" column.

Sent from my HTC One using Android Central Forums

 

[madlaw1071]

All of these posts make me very nervous.

Mine arrives tomorrow morning. Returning to Let's Talk to get it replaced is going to be a big time-consuming hassle too. I've waited so long, don't want to wait another month for a return to be turned around.

So all those early reviews about the amazing build quality is pretty much crap. It's amazing if you get lucky and get one with no issues.

Don't confuse "build quality" with build materials. Lots of reviews and HTC fan boys confuse the two terms. Sure the One is made from nice materials, that doesn't mean, however it is put together well or will resist scratches and dents, like polycarbonate will.

 

[dmmarck]

I have a hair between the glass and the screen, so yeah. There's that.

 

[bigjim71]

My HTC One is perfect. no gaps, dings, dents, rattles or anything detrimental at all.

I also think that when it comes to build quality issues some people are just trying to split hairs. This seems to be the case on any new device, not just the one. You always read about people sort of complaining about what I would think are some of the most petty things. I say to myself all the time, 'self, there is no way in a million years that we would notice half of these issues/problems that people are talking about." Unfortunatley there are few things in life that are "perfect", even though we all want /strive for that perfection. In the end of it all I would consider the build on my one perfect with no noticeable problems.

 

[dmmarck]

I also think that when it comes to build quality issues some people are just trying to split hairs. This seems to be the case on any new device, not just the one. You always read about people sort of complaining about what I would think are some of the most petty things. I say to myself all the time, 'self, there is no way in a million years that we would notice half of these issues/problems that people are talking about." Unfortunatley there are few things in life that are "perfect", even though we all want /strive for that perfection. In the end of it all I would consider the build on my one perfect with no noticeable problems.

I would have never seen the hair had I not went all OCD over checking for scratches after microfibering it. So I completely agree lol

 

[turb0wned]

The one I received yesterday had no gap what so ever. I will report back about the one I get today.

 

[Dean Patterson]

I have no problems with gaps or misaligned ports ect. I do have a tiny rough spot on the plastic around the phone but it wont matter after I get my case.

 

[HumorousMaximus]

This is what I'm currently dealing with. I already replaced it once at AT&T for this same issue with the volume button, and it was not a pleasant interaction with the sales rep. This is my new phone, it's slightly less crooked than my original one.

[/IMG]

The new phone came with a bonus, lock/wake button is also crooked. I reached out to HTC and they advised to speak with their RMA department, we'll see how that goes.

[/IMG]

 

[cohoman]

My HTC One is perfect. no gaps, dings, dents, rattles or anything detrimental at all.

I got my HTC One last week from my local AT&T store and it is perfect. No defects.

Sent from my HTC One using Android Central Forums

 

[BigDinCA]

This is what I'm currently dealing with. I already replaced it once at AT&T for this same issue with the volume button, and it was not a pleasant interaction with the sales rep. This is my new phone, it's slightly less crooked than my original one.
http://i.imgur.com/cx3FS6Q.jpg

The new phone came with a bonus, lock/wake button is also crooked. I reached out to HTC and they advised to speak with their RMA department, we'll see how that goes.
http://i.imgur.com/oPyEnqH.jpg

I'm sure if I took pictures of all my devices at a 10x zoom in macro mode I would see lots of stuff too. If I can see it with my naked eye it would be a problem. I get how the power button may be an issue because you can probably feel how it's askew a little bit, but the volume rocker? I can't see that gap being more than a fraction of a millimeter. But that's just me.

 

[dmmarck]

My replacement is fine. Nothing I can see wrong with it, and quite frankly, I'm done looking.

 

[aokusman1]

The one I received yesterday had no gap what so ever. I will report back about the one I get today.

Mine has a gap on the top left side. Nothing to bother me but, if there was another compelling phone on the marker I would return the one.

Sent from my HTC One using Tapatalk 2

 

[poncewattle]

Well just got mine and so far everything looks perfect.

 

[steelcurtain11]

I'm supposed to get mine from TMobile tomorrow.. I'm kind of hesitant to open it now. If I open it and it has any defects, would I be able to return it and get a brand new one, or will they give me a used one that's been returned by someone else? I just ported my number over, so I'm new to their service, but with the phone being brand new I'm not sure if I should just return it unopened and get another phone until these kinks are worked out.

 

[dmmarck]

I'm supposed to get mine from TMobile tomorrow.. I'm kind of hesitant to open it now. If I open it and it has any defects, would I be able to return it and get a brand new one, or will they give me a used one that's been returned by someone else? I just ported my number over, so I'm new to their service, but with the phone being brand new I'm not sure if I should just return it unopened and get another phone until these kinks are worked out.

New. Doubt there are any refurbs, and considering how new it is, I doubt any returns have had time to filter in the system.

 

[Hush Martin]

Mine was a preorder, got it on 17th, and it is flawless. You are going to hear about all the problems, but the flawless ones get no press.

 

[enik]

Plenty of people have bought their own phone and had these same issues so I don't think you can blame the demos or anything else.

Tom

I never blamed people who bought the phones I said people complaining after looking at a demo unit is crazy

Sent from my HTCONE using Tapatalk 2

 

[myth75]

Flawless as well. Everything is tight and perfectly machined.

Sent from my HTCONE using Tapatalk 2

 

[BlackMamba14]

Anyone seeing phones screen not being level with speaker grille

 

[EverNap]

I got my Unlocked 32GB One, and it's absolutely beautiful. I haven't taken the front and back protectors yet, but the phone feels great so far.

I might've gotten lucky to not have any major quality issues with the phone's hardware. The phone is definitely not 'gapless', but the gaps are so small that I really don't care much about them. They're much smaller/better than most other phones anyway. Also, did I mention that the phone feels great!

HTC, thanks for the great hardware, but please give us prompt updates and we'll love you forever.