I bought my wife and I 2 Rezounds in June. No problems until ICS then my wifes phone wouldn't boot. All we could get was the white screen. We were in Canada on vacation and we had her CLN sent to my office in the States. The day before our return my charging port disintegrated. Since her phone was already at my office I took it and used my Sim card. Verizon replaced my charger port impaired with a Razr.Both replacement phones are defective, the Rezound can't locate the Sim card even after a new replacement and only works sporadically. I also get a message that says PUK locked call customer service. Sometimes merely reinserting the Sim card works but even that's not acceptable.
The Razr spontaneously reboots but seemed to "fix itself" and worked for a day or two then froze up completely. The replacements are on the way but setting up new phones is getting to be a PITA. ICS related or shoddy work in their reconditioning shop. Who knows? I've read some members here have replaced thei Rezounds several times. I don't have the time or patience fot that.