Random S6 Call issues

adammg84

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Jan 18, 2014
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When I answer a incoming call people can't hear me, but I can hear them perfect. It happens about 1 out of 3 calls, sometimes every other call. I usually end up having to hang up and call them and that works, but with in seconds of them answering I hear a long beep like someone holding down a number key. They can't hear it on their side, it's just my side, after about 3 seconds the beep goes away and everything's okay for rest of the call. Any ideas what's going on, it's really frustrating not just being able to answer the phone normally.
 

adammg84

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Jan 18, 2014
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I don't use Bluetooth or wired headsets. 99% of the time I'm using ear piece. If I remember correctly it's done it on speaker as well.
 

adammg84

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Jan 18, 2014
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AT&T. Wife has the same phone, same network and it's fine. Phone is only two months old, got it from Best Buy on Next plan. I haven't talked to AT&T yet. I figure there's a one year warranty, who would I contact if I needed a replacement device? I'm going to try a factory reset and see if it might be some 3rd party app.
 

B. Diddy

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Mar 9, 2012
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Start with AT&T--sometimes the carrier will actually replace the phone for you, even past the initial 2 wk period. But if they say they can't or won't, then contact Samsung directly.
 

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