Randomly shutting down (off)

[leathalrx7]

Twice now since i put the extended battery in (purchased from verizon) my bionic has completely shut down/off. The phone will not turn back on without a battery pull. Going to put the regular battery back in tomorrow and see what happens. Just wondering if anyone else has experienced this???

 

[trainplane3]

I had this problem too. It happened to me a couple of times so I decided to get a new Bionic and see if it happens still. If it does I'll just deem it a software problem and hope it'll be fixed in a patch.

 

[ChevyNovaLN]

I had this problem too. It happened to me a couple of times so I decided to get a new Bionic and see if it happens still. If it does I'll just deem it a software problem and hope it'll be fixed in a patch.

Someone had suggested that the 'In-Pocket Detection' may be causing it so I disabled it under 'settings-->Display". Granted, its only happened to me once (Sunday) prior to me getting the Extended battery (Monday), but I haven't had an issue since. Time will tell.

 

[trainplane3]

Someone had suggested that the 'In-Pocket Detection' may be causing it so I disabled it under 'settings-->Display". Granted, its only happened to me once (Sunday) prior to me getting the Extended battery (Monday), but I haven't had an issue since. Time will tell.

I've thought that too but I never had "In-Pocket Detection" enabled. It happened on the counter at my work. It wasn't dark and it wasn't hot, it was just random. I went to show my friend that wanted to see this new "superphone" and was confused why I couldn't get it to turn on.

 

[leathalrx7]

I just checked and I dont have the "in pocket detection" on either. Kind of the same thing for me when I wanted to show someone my new "toy" that's when I noticed it was off..

 

[rduckwor]

I just checked and I dont have the "in pocket detection" on either. Kind of the same thing for me when I wanted to show someone my new "toy" that's when I noticed it was off..

Same here and no extended battery.

RMD

 

[ChevyNovaLN]

I just checked and I dont have the "in pocket detection" on either. Kind of the same thing for me when I wanted to show someone my new "toy" that's when I noticed it was off..

Yeah, I was at the bar with a few co-workers on Sunday for some adult beverages, food, and football. They wanted to see my phone after we ate, which I had just rebooted prior to getting to the bar, and it wouldn't wake up. Had to pull the battery, reinsert, and power it back up. They just smirked at me....

 

[kath00]

Looong thread on this on the Bionic Motorola forum. An admin has asked people to post there with more details also. You should all post your experiences. Mine only has done it once so far but it was out on the passenger seat of my car just sitting there when it froze up...

Katherine

 

[kales002]

Same here. On both batteries. I never had the In pocket detection on. It has happened 4 or 5 times now.

 

[russ2387]

The thunder bolt does that too. I put a rom on mine, and it has helped. Maybe it is a lte issue...

 

[rduckwor]

Here's a post from the Motorola user's forums re: VZW advise for this issue:

" Motorola Bionic screen goes black

Gentlemen,
I have spoken to verizon tech support.

they have instructed me to take the following action...

settings/apps/manage apps/all/find system portal select it and hit the button for clear data then exit


please let me know if this works as i am at this moment having no issues...please report back here your information "



Use at your own risk. I suspect that this will be addressed soon as there are numerous posts reporting the issue.

RMD

 

[gladiatur]

I just had this happen to me for the first time. I've had the phone since last Friday. Never had in pocket detection enabled in the first place.

 

[rduckwor]

"Gentlemen,
I have spoken to verizon tech support.

they have instructed me to take the following action...

settings/apps/manage apps/all/find system portal select it and hit the button for clear data then exit


please let me know if this works as i am at this moment having no issues...please report back here your information "

Followed these directions 2.5 days ago and so far no "black screen of death". There is a large thread running over at the Moto forum and they (Moto) are aware of this issue.

RMD

 

[rduckwor]

Possibly another clue:

"Motorola Bionic screen goes black

Worth a shot. This guy says you may need to disable Swype.



http://www.mydroidworld.com/forums/droid-bionic-discussions/9336-screen-blanking


RMD

 

[leathalrx7]

I'm not using swype but will try the other option that was posted above this one. On a side note I put the regular battery back in the day I started this thread and so far I have not had the phone shut down/off. Will keep everyone posted.

 

[fireplug]

Just another me too to add to the statistics. Has happened to me twice. Will try the fix.

 

[bigdanorama]

This has happened to me as well(two times). Hopefully, a software problem.

 

[wgroche]

This has happened to me once as well. Hopefully they will get to the bottom of this soon. I guess I have been spoiled. I had my original Droid from April '10 til Bionic launch day and never had to do a battery pull.

 

[leathalrx7]

Well there goes my therory of the problem being the bigger battery as it just happened again with the regular battery installed. Going to try the suggestion that was posted a above. Will report back.

 

[bigguy_132]

Well there goes my therory of the problem being the bigger battery as it just happened again with the regular battery installed. Going to try the suggestion that was posted a above. Will report back.

Which suggestion are you going to do? I have heard of people not using swype and having the issue so I do not think that is a fix. This was over at the moto support forums I was reading this.