RAZR 2023 problems, oopsies, etc

[Tractorlegs]

okay now that I've been using it for a while I've noticed the Bluetooth connection is definitely not as strong as compared to the Galaxy fold and flips where I've tried numerous sets of BT wireless headsets and in busy congested areas like the Metro they will cut out from interference does anybody else experience this as well?

Not I. I use a bluetooth connection to a set of earphones to listen to “white noise” and relaxing sounds when I sleep at night. The Razr (mine is a Razr, not a Razr +) has been flawless in keeping the connection, usually for around 7 hours. I haven’t used Bluetooth in a congested area as you have, though - but I’ve had no issues.

 

[AndroidFanboy8]

Just wondering: has anyone had any problems with their RAZRs? Any accidents? Any miscellaneous thoughts?

I've unwittingly scratched mine on the Motorola logo on the back; I put a metal plate on the inside of the case and it was rubbing without my realizing it. Nuts.

Also, somehow, there's a scratch on the external screen. I don't recall dropping it in a way that would scratch that screen, but it's there. Arg. I have a crappy film screen protector, but I was waiting to pick up a glass one. Advice: get some kind of protector on there stat.

No scratches....as I've applied a film outer screen protector. And the cases I've ordered from Amazon are also protective. However some cases do have a slightly annoying issue where the top out screen piece pops or slides off easily.

 

[junk14580]

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MOTOROLA SUPPORT -​

SEE MOTO FORUM... Google ASsistant NOT working with phone CLOSED ! FAIL / Problem.

English Community-Lenovo Community

Google ASsistant Stopped working with phone closed.
This is a FAIL. For a phone with key feature of use-when-closed, this is a deal breaker !

 

[Mr. Lucky]

Not deal breakers for me, but I've found two issues with the phone closed:

1. Google Assistant only partially works. It hears "Hey Google" and responds, but the response is, "Hi, how can I help? Flip open for more."
2. There is no ability to capture a screen shot of the external screen (that I can find).

 

[junk14580]

Not deal breakers for me, but I've found two issues with the phone closed:

1. Google Assistant only partially works. It hears "Hey Google" and responds, but the response is, "Hi, how can I help? Flip open for more."
2. There is no ability to capture a screen shot of the external screen (that I can find).

Item 1 - Google Assistant Voice commands not working with phone closed - DEFINITELY a deal breaker for me.
high phone functionality when closed is the primary feature of the phone... setting alarms/timers, calling/texting someone, etc.... without opening is a primary use-case for this phone. HUGE FAIL... Fix it or folks will return their phones for not complying with published specs.

Item 2 - Ext. Screen screenshot.... that works for me. PWR button + Down volume (when closed) takes a screenshot of the ext. screen.

 

[Mr. Lucky]

Item 2 - Ext. Screen screenshot.... that works for me. PWR button + Down volume (when closed) takes a screenshot of the ext. screen.

THANK YOU! I thought I'd tried every button combination and watched every YouTube video on the subject, but apparently not.

 

[cbreze]

I found a big problem. Apparently, the Google Assistant no longer works on the lock screen or when the phone is sleeping. Even though it is set to do so in settings. Doing a Google search I found this is a widespread issue that happened after the last update sometime in February I believe. I have been using a different phone and didn’t notice it until I fired it up this morning. That means the assistant has lost half its functionality at least, if you can’t use it from the lock screen . The phone needs to be open and the screen lit up for the assistant to work, don’t know if it’s a Google issue or a Motorola issue. But it sucks big time and I will be going back to a different phone until this is resolved. Anyone else have this problem? Seems to be very widespread, but maybe not 100%.

 

[AndroidFanboy8]

This new issue I've been having with the RAZR+ is connection with Samsung earbuds. It's been driving me bananas. The buds 2 pro had a current update but broke the connection to the razr+. Only one side connects and lots of static. However zero issues connecting to the Samsung flips and fold. Ive reset reset reset and reset a bunch of times 20 times to be exact and get the same results. I didn't realize Samsung connectivity worked best with Samsung devices. Have any of you tech pals have this experience? Please and thank-you!

 

[pjv81]

First I'll say I actually like the phone so far. Enough that after a freak issue after 2 weeks that ruined the whole screen on the first one, I decided to get a second identical phone. The problem is while looking at the screen,in the top left corner there's a rather strong magnet if anyone has noticed. I opened my phone to find a tiny piece of wire that must have been stuck to the magnet when I closed it the wire was pushed through the screen causing what looked like ink to cover my screen until I could see nothing at all. I was really bummed because I didn't take the coverage since it cost $2.00 more than the phone per month.

 

[mdh1950]

I also got a scratch on the external screen, no idea how. Not a big deal as it is near the side and very minor but still, never dropped, and in a pocket by itself. No case or screen protector but never had a scratch just appear seemingly over nite. Maybe gremlins

Switched to a Razr 2023+ from iphone a couple of months ago. Love the flip fold, hate everything else! Definitely not user friendly, voicemail is a disaster, phone calls are canceled after one or two rings ( no do not disturb was not enabled). Apple please for gods sake offer a flipphone!

 

[cbreze]

Switched to a Razr 2023+ from iphone a couple of months ago. Love the flip fold, hate everything else! Definitely not user friendly, voicemail is a disaster, phone calls are canceled after one or two rings ( no do not disturb was not enabled). Apple please for gods sake offer a flipphone!

Funny just the opposite for me. I grew tired of the flipping open all the time, that and the inner screen couldn’t be wiped off with a shirt tail as it would scratch so that screen was always gooped up.The rest of it was ok. I’ve retired it after trying to sell it for $300 for over 2 months on swappa, no takers. So a less than one year old $1000 phone , couldn’t fetch $300. They have crap resale value. Anyway just wanted to try a flip won’t ever be getting another one.