RAZR MAXX HD: Wifi issue with 4.4.2

[Dana Carley]

same here. This is very upsetting. can we get back to the old OS?

 

[Dana Carley]

Turning off my bluetooth completely cured my WiFi issues. Thanks for the reply.

That is not helpful if you have to turn off bluetooth. You should be able to use bluetooth AND wifi

 

[Dana Carley]

I am so so disappointed with this update. I have never had a problem with an update before and I am not one who even looks out for them. My phone told me it was available and I updated. Boy am I sorry. I won't do that again without researching. I see many people have my problems. Some changes just take some getting used to....that is OK, but the WiFi issue has huge impacts with data usage. This is just wrong that Google releases this with such major issues. I had been thinking of going with an iPhone when I get the next upgrade, but I pretty much decided I'd stay with the android because I have always loved my Motorolas, but now unless this is fixed soon I will definitely switch to iPhone. Much more consistent OS.

 

[kmf1]

In Advance WiFi options:wifi optimizations:minimize battery usage when wifi is on: what does this accomplish?

Sent from my Droid Razr Maxx HD using Tapatalk.

 

[markymark]

I am so so disappointed with this update. I have never had a problem with an update before and I am not one who even looks out for them. My phone told me it was available and I updated. Boy am I sorry. I won't do that again without researching. I see many people have my problems. Some changes just take some getting used to....that is OK, but the WiFi issue has huge impacts with data usage. This is just wrong that Google releases this with such major issues. I had been thinking of going with an iPhone when I get the next upgrade, but I pretty much decided I'd stay with the android because I have always loved my Motorolas, but now unless this is fixed soon I will definitely switch to iPhone. Much more consistent OS.

Problem is you don't really have a choice whether to take the update, it will keep reminding you like every 10 minutes until you take it.

On the plus side, no question the phone is much snappier with kitkat. Besides the wifi issue, another big minus with kitkat is it killed foxfi . Hopefully the foxfi folks will come up with a fix.

 

[Dana Carley]

THis is true and I have experienced the same thing. Unfortunately I feel that is unacceptable to have LESS functionality with an UPGRADE. Yes, I am keeping my fitbit off, but one of the reasons I got a fitbit is that it synced with my phone and my stats would be updated effortlessly, Now I have to manually sync the device for data to my account. The odd thing about the fitbit is that is does not show up as a paired device, so you just have to keep bluetooth off, not just the fitbit, because if BT is on for other devices the fitbit automatically syncs.Does any one know how to get it off?

 

[tptshoe]

If you turn off automatic sync in the fitbit software, you can leave bluetooth on and it won't kill your wifi. But, if you launch the fitbit app, it will sync with your fitbit and wifi will die.

I'm totally with you on being soooo disappointed with this update. I see an iPhone in my future, too. I used to like tinkering around with this stuff, but these days I need it to just work. I have neither the time nor the desire to spend hours trying to get my smartphone to do what it is supposed to do.

 

[pdpauldubois]

I have the same issue with my razr HD Maxx. It signs onto the WIFI, but does not connect to the internet. The computer on the same WIFI works fine.

 

[Dawn Sullivan1]

Mark from Motorola Support. I didn't see any link to address the Wifi Fitbit (BT) issue. Could you please repost. I like to leave the fitbit connected all day through BT and it kicks me out of my home (secured) wifi network and bounces me to an optimum (unsecured) wifi network. I would like to resolve this if possible. Thank you.

Dawn

 

[beachrog]

If you turn off automatic sync in the fitbit software, you can leave bluetooth on and it won't kill your wifi. But, if you launch the fitbit app, it will sync with your fitbit and wifi will die.

I'm totally with you on being soooo disappointed with this update. I see an iPhone in my future, too. I used to like tinkering around with this stuff, but these days I need it to just work. I have neither the time nor the desire to spend hours trying to get my smartphone to do what it is supposed to do.

I was excited to get the update as it would make my Polar H7 functional. But now I am having these issues as well. I read your post and thought, wow, you read my mind. I was considering getting an iPhone just so my Polar H7 would work. Got excited that my Razr HD was finally getting the update. Polar H7 was working and thought, there, see, Android is good. Then I start having these wireless issues and again start thinking, you know, if I had an iPhone like the rest of the team at work, I probably wouldn't have these issues....

 

[aturtle]

Turing on Wi-Fi optimization seem to fix this problem for me......

 

[Aqua009]

Problem is you don't really have a choice whether to take the update, it will keep reminding you like every 10 minutes until you take it.

On the plus side, no question the phone is much snappier with kitkat. Besides the wifi issue, another big minus with kitkat is it killed foxfi . Hopefully the foxfi folks will come up with a fix.

You can disable the "Update" app.

 

[crcdng]

Hi Mark

thanks for clarifying this is a Motorola issue. Unfortunately the workaround you described on the support site does not fix the problem.

This bug exists on the Moto G (4.4.2) as well. It seems a wide range of Motorola devices are now rendered completely useless with a number of BLE services - not only fitness trackers but also many scenarios involving BLE Beacons and local Wifi, which is currently an area of high interest.

I might suggest someone from Motorola put this on the fast track.

EDIT: Just found this: Motorola aims to shake up retail by combining Wifi and Beacon platforms | Internet Retailing

 

[zskynyrd]

I was having serveral issues with my droid raz maxx hd after updating to 4.4.2. Unsing blueant q2. My q2 was telling me I was paired to 2 devices. Battery would get hot when using gps. long charging time fast discharge after I used gps, It wouldn't turn offf.Phone constantly rebooted every 30 min or less. After reading several forums. I went to settings by swiping down from top then to apps. then to all. Go to bluetooth share and clear cache then clear data. this seemed to work now blue seems to work properly.phone hasn't rebooted. While I was there I also diabled all verizon apps My Verizon mobile, verizon tones, vz navigator which seemed to clear up gps problem diabled verizon login. verizon backup. Since I use google anyway, Then since I dont use them I also disabled any other apps that I don't use now all seems to work ok no random reboot, fast charging time long battery life.

 

[scampbell55]

Mark,

I'm having the same issue. Very frustrating. Wifi was intermittently failing to connect or sometimes show the ssid of available networks. Problem was happening infrequently during June but has increased in frequency the last few days. Until these last few days, power cycling the device fixed the issue for a few days. Lately even that didn't help so I started googling answers and came across the wifi-bluetooth issue. Sure enough, turning off bluetooth solves the problem. I callled verizon tech support and they suggest a factory default reset but this thread seems to indicate that wont help so I suspect they don't know what they are talking about.

I looked but can't find the previous link you referred to in your post. Can you send it to me or reply to my comment w/ the link?

Thanks,

@Potent68

There is a known issue with the FitBit and other Low Energy devices. Please see the link I provided above.

Mark
Motorola Social Support

 

[tptshoe]

Mark,

I looked but can't find the previous link you referred to in your post. Can you send it to me or reply to my comment w/ the link?

Thanks,

I'm not the Mark you were addressing, but I have the link: https://motorola-global-portal.cust...nswer_detail/a_id/99664/p/30,6720,8448/kw/ble

 

[cookieman459]

Can you repost the motorola support link? it's a dead one . . .

 

[cjhallx10]

I have Verizon FIOS and their wireless routers do not support 5GHZ

Posted via Android Central App

 

[mclucas9]

It has now been 3 months since the Android 4.4.2 upgrade. I have been fighting the BLE/WIFI issue ever since. Is there a better solution than using 5GHz or not using BLE devices.

 

[tptshoe]

It has now been 3 months since the Android 4.4.2 upgrade. I have been fighting the BLE/WIFI issue ever since. Is there a better solution than using 5GHz or not using BLE devices.

I'm pretty sure at this point that the better solution you're looking for is a new phone.