Replacement Evo, Won't activate.

[gottria]

Well got my replacement Evo finally, 2.1 also. But sprint can't get it to activate, they tried 2 different units and it says it went OK but it doesn't change in system. Tried to reactivate my old one and that won't work also. They called it in and they couldn't get it activated either, they opened a trouble ticket and said to wait. I have a feeling I won't have a phone for the long weekend. I told him to try an Epic just for the hell of it, he didn't think that was funny.

 

[igotsanevo4g]

Well got my replacement Evo finally, 2.1 also. But sprint can't get it to activate, they tried 2 different units and it says it went OK but it doesn't change in system. Tried to reactivate my old one and that won't work also. They called it in and they couldn't get it activated either, they opened a trouble ticket and said to wait. I have a feeling I won't have a phone for the long weekend. I told him to try an Epic just for the hell of it, he didn't think that was funny.

Sue them.

 

[cmacelis]

Where they able to put in esn # in there system? If so do a Hard reset on the phone, that should get it to activate, if not do a manual program on the phone if u know your MSL

Sent from my HTC EVO using Tapatalk

 

[gottria]

Where they able to put in esn # in there system? If so do a Hard reset on the phone, that should get it to activate, if not do a manual program on the phone if u know your MSL

Sent from my HTC EVO using Tapatalk

The computer prints out a receipt that says it went through but if you check in the system it doesn't. The guy on the phone says it's a provisioning issue that is above both of them. I wonder if it's because it was a Google I/O phone from the conference and then switched over to my account on launch day.

 

[cmacelis]

I would call ATS (Advanced Tech support) they can get a live chat session with the provisioning team to get u up and running the same day. Hope u get it activated soon.

Sent from my HTC EVO using Tapatalk

 

[gottria]

Anyone have the number for ATS? I dread calling the regular Sprint number.

I would call ATS (Advanced Tech support) they can get a live chat session with the provisioning team to get u up and running the same day. Hope u get it activated soon.

Sent from my HTC EVO using Tapatalk

Sent from my PC36100 using Tapatalk

 

[gottria]

Tried online activating just for the heck of it and seems they fixed my problem. Now on to rooting...

 

[twister17e]

Glad you got your Evo activated. I had trouble getting my Google I/O EVO activated as well. That free month of service kept causing Sprint to say the ESN wasn't clear.