Replacement Note 7 explodes.... on a plane

[Bbarbie]

Exactly and I'm afraid that it will take just a couple of clever anti Samsung guys (in this forum alone you will have a couple of them) that will go the extra mile to put the nail in the coffin and just get ideas of the recent published videos of how a battery can gets fire and the rest of common knowledge about how to do it and simply take one for the team.

No matter if at the end of an investigation it is determined that it was caused by an accidental damage to the phone, pinching the battery by brutal force or any other cause, the damage to the phone and Samsung will already be done, just like the Grandma case and some of the other cases that were proven already to be caused by other means and not a phone's fault, what matters is public perception, right?

This phone sadly is dunzo....

https://www.google.com/amp/s/9to5go...on-replacements/amp/?client=ms-android-att-us

 

[Breuklen]

Looking at the FAA site, it appears that e-cigs/vaporizers are the cause for most incidents on-board planes this year. There were about 21 incidents on passenger planes (not counting a couple cargo plane incidents) and e-cigs/vaporizers were thought to be responsible for seven incidents. Battery packs/chargers were responsible for four. Two incidents involved a tablet or PED. Two incidents involved laptops (one fire, one incident one with no fire, just the smell of burning plastic). And smartphone fires occurred in at least two incidents as a result of passengers damaging phones by the seat mechanism. So it's a pretty small number of incidents of spontaneous phone fires. If we were to have followup, I'm sure most of the phones were used for some time and probably suffered some unknown damage prior to the fire. That's why a relatively new phone just bursting into flames is a big deal.

Minimizing that fact, spouting crazy conspiracy theories, and ranting about iPhones is not a good look and will turn off less informed potential buyers. If I had a phone that was recalled, then had a fire in the replacement in less than two weeks you're damn right I would be taking home a non-Samsung phone the same damn way. It appears he was coming home from a business trip with a colleague so he made the decision of buying a new phone right away. It wouldn't surprise me if he was thinking of the iPhone for the first Note 7 and the fire just cemented his decision.

FAA report on incidents: http://www.faa.gov/about/office_org...carrier_info/media/battery_incident_chart.pdf

 

[jlczl]

My note 7 was probably the best device I have ever used rivaled only by the note 4. That being said with this happening to a recalled device perception is can seem like reality in a lot of peoples minds including people who control when you can use the phone such as airlines and other transportation companies such as cruise lines. Sadly I had to move on and I exchanged my T-Mobile note 7 for an iPhone 7 just because it won't get the same negative attention when I travel. I still have my S7 active to get my android fix.

 

[oldskoolstyle70]

Ok. We are all a little concerned about the phone, in one manner or another. Samsung isn't holding anyone hostage with this phone. All the carrier's are willing to take them back for something else. Instead of complaining about what isn't be done by Samsung, how about we as consumers use the power of choice and either return it or stay with it and just deal with what is coming down the road. Regardless of what bells and whistles are in a device, no inanimate object should cause this much stress in your life.

For me, I'm riding the wave out. At this point, it is what it is. I won't complain, lose sleep, or blame Apple for anything. It's not worth the energy to pine over something that isn't going to change what's happening.

 

[PraetorianGuard14]

Re: Samsung statement about Replacement Note 7

Basically, it's "We know you folks are concerned with the safety of the replacement Note 7s. We're trying to get to the bottom of this and will update when we can".

Not exactly the answer some were expecting, but it is at least better than the first one, which I found pretty dumb.

What else do you expect them to say?

 

[rushmore]

Looking at the FAA site, it appears that e-cigs/vaporizers are the cause for most incidents on-board planes this year. There were about 21 incidents on passenger planes (not counting a couple cargo plane incidents) and e-cigs/vaporizers were thought to be responsible for seven incidents. Battery packs/chargers were responsible for four. Two incidents involved a tablet or PED. Two incidents involved laptops (one fire, one incident one with no fire, just the smell of burning plastic). And smartphone fires occurred in at least two incidents as a result of passengers damaging phones by the seat mechanism. So it's a pretty small number of incidents of spontaneous phone fires. If we were to have followup, I'm sure most of the phones were used for some time and probably suffered some unknown damage prior to the fire. That's why a relatively new phone just bursting into flames is a big deal.

Minimizing that fact, spouting crazy conspiracy theories, and ranting about iPhones is not a good look and will turn off less informed potential buyers. If I had a phone that was recalled, then had a fire in the replacement in less than two weeks you're damn right I would be taking home a non-Samsung phone the same damn way. It appears he was coming home from a business trip with a colleague so he made the decision of buying a new phone right away. It wouldn't surprise me if he was thinking of the iPhone for the first Note 7 and the fire just cemented his decision.

FAA report on incidents: http://www.faa.gov/about/office_org...carrier_info/media/battery_incident_chart.pdf

As the data points out: Where is the same level of incredulity/concern for the other things that have caused more smoke and burning incidents on planes? One event among other media touted events that have so far been discredited. Not getting the focus besides Samsung is a big company with big dollars. A company that appears to have caved to the hysteria themselves. Pretty much sealing their perceptional fate by a lot of the public.

Yep, Samsung has battery QC issues, but the fervor was based on bogus media pushed events- until apparently maybe this one.

 

[Breuklen]

As the data points out: Where is the same level of incredulity/concern for the other things that have caused more smoke and burning incidents on planes? One event among other media touted events that have so far been discredited. Not getting the focus besides Samsung is a big company with big dollars. A company that appears to have caved to the hysteria themselves. Pretty much sealing their perceptional fate by a lot of the public.

Yep, Samsung has battery QC issues, but the fervor was based on bogus media pushed events- until apparently maybe this one.

It's not hysteria. My point was about incidents on planes, which are not that often for phones. The Note 7 had dozens of incidents in the US alone. In a relatively short period of time. Samsung's own testing showed a shoddy battery from one of its suppliers, so it was legitimate. They couldn't sit back and hope it would die it, as their business would die out instead. Given the recall, they probably should officially end the Note 7 because any more incidents may harm other lines as the Samsung name is getting a bad rep. Hell, the average consumer just says Samsung phone or even Samsung Galaxy because that's what many people think all Samsung/Android phones are called.

 

[edubb256]

Re: Samsung statement about Replacement Note 7

That says nothing.

All Samsung needs to know is the carrier and the phone number of the customer, to discern whether the phone was a replacement or not. The customer says it was. Why would she lie?

Samsung already knows the answer. That they are still holding back is disconcerting. I'm taking a flight this afternoon.

Even if you assume he was not lying (and that is not clear), the real question most people are concerned about is whether the replacements are safe and what caused this incident. That particular phone may have been damaged or tampered with in a way that caused the incident.

 

[mickeyboat]

This whole thing could turn out to be something to totally different than we think. Owners replacement phone was mixed up at his provider's locations with the recalled new phones. Someone at Samsung grabbed a battery from the bad battery batch going into a new phone. Phone got miss marked as to which mfg's battery it contained. Owner accidently damaged the phone which caused the fire. Owner intentionally damaged the phone to get a new phone. Owner used a charger on the phone which damaged the battery. Precautions we can take for now is to only use the Samsung factory provided Note 7 charger. I would expect by now Samsung has done extensive testing on both mfg's batteries and knows exactly what causes a battery to fail. Lets hope the phone made it back to Samsung so their labs can investigate the cause of the fire. My fear is with all the government agencies involved by now, it will be weeks if not months before Samsung sees the phone and it may be totally destroyed by then by other investigators.

 

[jamesrick80]

This whole thing could turn out to be something to totally different than we think. Owners replacement phone was mixed up at his provider's locations with the recalled new phones. Someone at Samsung grabbed a battery from the bad battery batch going into a new phone. Phone got miss marked as to which mfg's battery it contained. Owner accidently damaged the phone which caused the fire. Owner intentionally damaged the phone to get a new phone. Owner used a charger on the phone which damaged the battery. Precautions we can take for now is to only use the Samsung factory provided Note 7 charger. I would expect by now Samsung has done extensive testing on both mfg's batteries and knows exactly what causes a battery to fail. Lets hope the phone made it back to Samsung so their labs can investigate the cause of the fire. My fear is with all the government agencies involved by now, it will be weeks if not months before Samsung sees the phone and it may be totally destroyed by then by other investigators.

Agree....and should we let one incident in the U.S. dictate a recall....

 

[jfenton]

I don't get the "owner might have used a non OEM charger" comments? Seriously?
I can't believe that everyone has OEM Samsung chargers in their cars, that everyone should have to use a Samsung OEM cable or charger, etc.

 

[freedomx20a]

I don't get the "owner might have used a non OEM charger" comments? Seriously?
I can't believe that everyone has OEM Samsung chargers in their cars, that everyone should have to use a Samsung OEM cable or charger, etc.

It helps. It's like they design it to fall in non oem


Got my mom a USB cable for her iPhone to plug in to her oem charger from a convenient store for five bucks.

The iPhone got soo hot and the cable was so hot.

The cable looked nice and red like beats with the flat tangle free design.


Never used that cable agian

 

[Breuklen]

I don't get the "owner might have used a non OEM charger" comments? Seriously?
I can't believe that everyone has OEM Samsung chargers in their cars, that everyone should have to use a Samsung OEM cable or charger, etc.

It's besides the point actually: "He said the phone was at around 80 percent of battery capacity when the incident occurred and that he only used a wireless charger since receiving the device."

 

[jgraves1107]

I use a non oem charger and cables. No problems with heat on mine.

 

[Breuklen]

It helps. It's like they design it to fall in non oem

No, it's just a cheap POS that is poorly designed. What would be the purpose of intentionally designing it to fail? You actually think they want to people to get hurt and/or die? It's just part of chasing $$.

Never understood buyers risking a $5-10 cord/charger for a $600+ smartphone.

 

[recDNA]

Oops just read that he dropped his N7 right b4 boarding! That means it was damaged from the fall then burned up. And vaping is not bad for your lungs.

Never took a drag from a dry wick?

 

[debdroid1a]

Another report just came in.

【威力版爆炸片】台灣新Note7首爆　她屁股差點開花 | 即時新聞 | 20161008 | 蘋果日報

English translation Replaced Galaxy Note 7 explodes in Taiwan: report | Society | FOCUS TAIWAN - CNA ENGLISH NEWS

But in this case it was mentioned that this guy just got off the plane and went directly to look for an iPhone and bought it, funny thing is that last time I checked iPhone was very hard to find anywhere so this guy must have been very lucky .

The translated link article at the bottom:
The Apple Daily report (with photos of the damaged phone) can be viewed here

Apple Daily news?
The guy who's n7 went off in a plane happened to find an iphone 7 immediately and available?
Hmmm...

 

[debdroid1a]

It's not hysteria. My point was about incidents on planes, which are not that often for phones. The Note 7 had dozens of incidents in the US alone. In a relatively short period of time. Samsung's own testing showed a shoddy battery from one of its suppliers, so it was legitimate. They couldn't sit back and hope it would die it, as their business would die out instead. Given the recall, they probably should officially end the Note 7 because any more incidents may harm other lines as the Samsung name is getting a bad rep. Hell, the average consumer just says Samsung phone or even Samsung Galaxy because that's what many people think all Samsung/Android phones are called.

Dozens? Many were fake.

Not Every Exploding Samsung Galaxy Note 7 Reported Was True: 26 Of Them Were False http://www.techtimes.com/articles/1...7-reported-was-true-26-of-them-were-false.htm
Maybe Samsung jumped to fast on a recall and should have waited.

 

[Breuklen]

Dozens? Many were fake.

Not Every Exploding Samsung Galaxy Note 7 Reported Was True: 26 Of Them Were False Not Every Exploding Samsung Galaxy Note 7 Reported Was True: 26 Of Them Were False : TECH : Tech Times
Maybe Samsung jumped to fast on a recall and should have waited.

Did you actually read the story you linked? It references worldwide instances of "false" reports. Among those are instances where Samsung couldn't contact the customer. Exactly how is that to be assumed it's a false report? Samsung only definitively declared 12 devices as not exploding.

At the time of the official recall -- not Samsung's half-***, poorly thought out, ill-informed attempt at a recall -- the CPSC cited 92 confirmed battery fires/explosions. (That would be amongst US customers only) Reports continued to come in after the CPSC requested and effected an official recall. Samsung's own numbers said that of the 2.5 million sold and shipped worldwide, there may be as many as a 1000 defective phones. Think about that: 1000+ defective phones. Should they have waited until someone was severely hurt by an exploding battery? Or maybe for the first fatality? It's bad enough they took too long for an official recall. They should thank their lucky stars that there were no fatalities.

Again, it boggles my mind that people go out of their way to protect multi-billion companies. It's as if they're on their payroll. Samsung ain't worrying about y'all. Just its bottomline. Which often includes minimizing its expenses, even at the expense of consumers until they have absolutely no other choice.

 

[dadsterflip]

The translated link article at the bottom:
The Apple Daily report (with photos of the damaged phone) can be viewed here

Apple Daily news?
The guy who's n7 went off in a plane happened to find an iphone 7 immediately and available?
Hmmm...

Look who your talking to. One off the wall website. Everybody pretends like its the real deal then makes decision base off that. Lol. Just cracks me up.