I've updated the thread title to more accurately reflect the situation. The next person with this issue will not be searching for "need some help" and would miss all the valuable info provided here, thus, causing the community to start over on helping someone else. In the future if you could use more accurate titles when creating a thread it would be much appreciated.
Also if it turns out that you resolve the issue (add resolved to title) or want to change the thread title after you learn more about the issue so it's more accurate, you can always do so by clicking on the OP, selecting edit, and changing the title there. Thanks in advance.