S Note keeps Crashing

[martyn5553]

Every couple of days or so i will open S note go into a few folders & bang it closes itself & returns to the ui home page.! Very frustrating. Any idea how to prevent this
Thanks

Posted via the Android Central App

 

[Samsung S5 user]

Same here. Really annoying. I can open it, but if I click on anything - an existing document, or a new template, it crashes and returns me to my home screen. I only updated to 5.0 yesterday, so I am wondering whether to wait and maybe there will be an update for S Note which will solve it.

 

[iammarkfitz]

Looks like S Note on the Note 4 (maybe other Notes) doesn't work when you have older S Note files. I did the following and S Note still crashes:

- Backed up my phone's "SNote Data" folder on to my Mac
- Removed "SNote Data" folder on phone (launch "My Files" and select "Device storage" then remove the folder)
- Set Settings->Applications->Application Manager->All->S Note->CLEAR DATA and FORCE QUIT
- Started S Note and went through the start up screens
- Shutdown S Note
- Moved a couple old S Note files over to the new "SNote Data" and the App starts to crash again

Truly disappointed since its the handwritten note feature that I purchased the phone for. I have hundreds of hours of notes... sigh.

UPDATE: The old S Note file format is .snb and the new is .spd. If you remove all of the .snb files from your "Snote Data" folder on your Android, then it will stop crashing.

sooo.... which brings you to the next question, how do read my old .snb files back in? So far, I've only come up with this "most" painful solution.
- Copy the .snb files to your Mac or PC (see above)
- Change the extension from .snb to .zip and unzip the file (PC users might need to download a "zip" app ... Mac user here)
- You'll see your notes buried as jpg files. I believe you can import those back into a new S Note

(I think I'll just import them into Evernote and ditch S Note... unbelievable that Samsung would just leave their users high and dry.... not like they don't have the $$ to properly support their install base).

 

[lpcs1]

UPDATE: The old S Note file format is .snb and the new is .spd. If you remove all of the .snb files from your "Snote Data" folder on your Android, then it will stop crashing.

Any way to convert the files into the new format?

 

[Dan4321]

Hi. I wasn't having this problem at all with Kitkat 4.4.4. I still have some notes created in 2012 with Gingerbread on my Note 1. On Kitkat, S Note imported these notes without any problems. Like many, I suffered the compulsive Lollipop download (every new Note 4 owner should deactivate automatic Android update ASAP!). I was perfectly fine with Kitkat and this automatic Android update download messed all up. This is a HUGE issue, it's a really major annoyance. Samsung/Google must do something to allow users to deactivate this automatic Android update even when the download process has started, and to refuse update/delete the 1.25GB download even when the full Lollipop download is completed. If I can't find a solution soon, I will downgrade to Kitkat with all risks it brings. I hate that we must be worrying about turning off automatic Android update ASAP when downgrading because of this automatic update problem. Automatic system update should be off by default. This is my phone, not Google's or Samsung's phone. Android updates on my phone should occur if I want, when I want. Please if anyone has found a solution to S Note crashing with old notes let me know. I have many old notes as well as new ones (made with Gingerbread, Jellybean and Kitkat).

 

[Luftmarque]

I wouldn't count on this working—I'm having the same sort of crashing of S-Notes issues, and I just checked, and all my notes are in the .SPD extension.