S4 Official Case and S Voice not Working

[DeanS4]

Hi forum,

Now this might be an issue with all case's/covers for the s4 but I only have the official one with the window build in (yes the one you pay ?40 for and it doesn't close) so I'm not sure if it's global or not, my problem is...

Once I have the case closed and the screen is not locked but shut down so the windows displays time, messages etc etc in the window if I have my ear phones on and hold the button that should activate S Voice it does not work.

Do any of you guys know if there is a way to fix this please so I can use S Voice while my phone is in my pocket through the headphones?

Thanks,
Dean.

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[DeanS4]

Does no one else have this problem with a case fitted?

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[Shanicenicolle]

Does no one else have this problem with a case fitted?

Posted via Android Central App

It seems to be an issue that Samsung will not acknowledge

http://forum.xda-developers.com/showthread.php?t=2311561

Sent from my *PURPLE* Galaxy S4

 

[DeanS4]

Thank you for your reply and attached link, I shall follow the process.

I think I shall also return my s-view case and get something more "compatible" than there own product... pfft..

Thanks again.

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[FlyboyMichael]

Hi Guys,

This is CRAZY! I have tried both the Samsung S-View and Flip Wallet cases with my Note 3, and neither allow me to use S-Voice when the case cover is closed. "Hi Galaxy" goes unanswered.

Also using a Bluetooth headset, the call button will only bring up the S-Voice prompt if the case is open. This is absurd. Does Samsung expect that no one will want to make a call with the phone in their pocket?

Does anyone have a workaround for this? Someone must have an app that allows S-Voice or Google Now to answer a Bluetooth/Voice request when the case cover is closed.

Any help will be appreciated.

Thanks,
Michael