Jaerka
New member
My fingerprint scanner on my S5 has stopped working this week. I updated to lollipop back in January and it worked fine after the update. However, a few days ago, my phone was not picking up my fingerprint and the animation with the triangle pointing towards the sensor wasn't moving. I used the backup password to get in and as I needed to use my phone for work, I switched to Pin code access. When I tried to switch back to fingerprint scanner I started getting the "An error has occurred with the fingerprint sensor. If this message appears repeatedly, please restart your device." message. I have tried clearing the cache for fingerprints, restarting the device, taking out the battery and sim card, but this does not seem to resolve anything.
I really do not want to do a factory reset, but I have contacted Samsung Support. Has anyone else has this issue recently? I haven't seen many posts on forums about this issue. I know my phone is under a 2 year warranty, so hopefully Samsung will just fix it for me?
hello i have same problem fingerprint animation most of time isnt moving i did factory reset but still didnt fix it