S7 alarm and timer issue - goes off, no sound

[exmasonite]

Hey all... same issue with my Verizon galaxy s7 that I have had for 6 months, just started 3 days ago where alarm will go off but make no sound. I have figured out 3 things I have done differently in last week:

1) downloaded imgur app... it's now gone

2) was on a cruise and in airplane mode for extended period (4 days) which is when I first noticed it... but problem has continued back on 4G

3) I silenced notifications on 2 text message thread, first time doing that.

I am using stock alarm app and stock txt msg app. I don't see the alarm app under battery optimization... just stopwatch/timer but have allowed those unlimited juice.

I have uninstalled imgur and unsilenced those threads in txt. Will see how it goes.

 

[Russ Black1]

Mine did the same thing and i thought i tried everything. Then i turned off Bluetooth and tried again and it was back to normal.

 

[S K Snell]

Thank you, moderator! YES! I went to the alarm setting itself, and scrolled down to the "Alarm Type", and lo and behold, found only vibration was on. The sound button was not checked. That fixed it! YAY!

 

[creash]

Found this on Yahoo! Tech site, not sure if any of their solutions might help

Issue: No alarm sound

There have been some reports of issues with alarms on the Galaxy S7 not making any sound. Some people have encountered this issue with third-party alarm apps, but others have had the same trouble with the default clock app. There are a couple of reasons it might happen.

Workaround:

• If you’re using a third-party alarm app, then it might be having trouble with the Doze feature in Android. You should see a wee alarm icon in the status bar next to your signal strength icon when an alarm is set. If you don’t see the alarm icon, then it’s not going to work. You should try using the default clock app, updating your alarm app, or using another alarm app that does work with Doze.
• A restart will temporarily fix the problem. Last thing before bed, hold down the Power button and tap Restart, then set your alarm.
• It may be caused by open media apps like games or YouTube. Try tapping the Recent apps button and closing everything before bed.

Potential solutions:

1. Take a look in Settings > Sounds and vibration > Volume.
2. You should also take a look at Settings > Do not disturb. If you are using it, then tap Allow exceptions and choose Alarms only or Custom and select your alarm app.
3. It could be that your app is being optimized. Take a look in Settings > Battery and tap Details under App power saving then tap on your alarm app and choose Disabled so that it isn’t turned off to save power.
4. If you’ve been gaming recently, then there’s a chance that it has to do with Game Tools. The floating red icon for Game Tools will pop up when you launch a game and the first option is to set No alerts during game. To test if this is causing your alarm problems, try turning it off via Settings > Advanced features > Games > Game Tools.

Rebooting does NOT work on mine. I have media volume, but no keypad tones, alarm tones, notification sounds, etc.