S7 Edge Explodes.

[jmagid51]

A Germantown couple is safe after they claim their Samsung Galaxy S7 Edge exploded inside their home.
Man says Samsung Galaxy S7 Edge exploded while charging

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[Aquila]

Thank goodness AT&T was smart enough to tell him to pay the deductible and go through insurance for a replacement.

 

[amyf27]

I'm not even going to read that. So many of these are overjoyed and far over exaggerated.

 

[amyf27]

Overhyped I meant.

 

[justin1578]

There is a process for handling events like this. At minimum he should have been referred to Samsung. The phone is also under warranty and depending on the circumstances eligible for a warranty exchange.

 

[Aquila]

There is a process for handling events like this. At minimum he should have been referred to Samsung. The phone is also under warranty and depending on the circumstances eligible for a warranty exchange.

It sounds like whatever AT&T was informed of may not have qualified the device for warranty or even more likely, the customer wants a new working phone and warranty would require sending it in to be inspected prior to any repairs or replacements being considered... So in the interest of "if you want a phone now", they may have said insurance is the fastest way.

We have no reason to suspect this is a manufacturer defect though because it's not happening with any frequency. This story isn't news other than its tangential association with also being a Samsung phone.

Typically these sorts of fires are the result of abuse, not defect, which would be a good reason for the AT&T rep to ask questions in that call to determine which avenue of remedy is most appropriate.

 

[DriverKT]

I am the man with the "exploding Galaxy S7 Edge" on the news. Here is the truth, the whole truth, and nothing but the truth.

Ready?

The phone was plugged in around midnight on the back of the couch the night before. About 6 hours later, I woke up for work, got dressed, got my stuff together, etc, my girlfriend got up with me to see me off. Just as I was about to leave we heard a pop and then a sizzling sound. We looked around for a second trying to figure out what we heard then we noticed smoke coming from the couch with a wire coming from it. It was the S7 smoking while still plugged in. YES IT WAS THE ORIGINAL FACTORY CHARGER AND WIRE! I grabbed the wire and headed for the door to throw it outside. The phone fell from the wire so I grabbed it to throw it out the door and it landed in the grass. Everyone is safe, nobody got hurt. I am not mad at Samsung, in fact, I am a Samsung fan FOR LIFE! Why? Because Samsung reached out to me to ask me if I was OK, if my family is OK, what damage is done, etc etc etc. AT&T only said "You owe us $200" and that is all. Nobody once said "That's terrible! Can you bring the phone to our store so that a customer service representative can take a look at it or maybe assist you?" In fact, nobody even asked me if I was OK! They read a script from a computer screen in front of them and that is it. So far, nobody from AT&T gives a crap. Samsung rocks though! And I know the comments about a million dollar lawsuit will come after this, but It's not about that. All I want is away from AT&T and my phone replaced. That's it.
https://www.youtube.com/watch?v=sDQL_LpKcLY
https://www.youtube.com/watch?v=RIIlj3D4aOA
Thats me in the video. I am NOT upset with Samsung! Sh!t happens

AT&T, next time, maybe ask if the customer is OK. Maybe offer a loaner phone until Samsung has a chance to get this sorted out. I swear, the only reason you have real humans on the customer support phone banks or in the store is because nobody is quite ready to deal with a robot, but that is all they are. The lady in the store admitted to me that she is a nobody, she cannot do anything to help me. Horrible customer care!

 

[justin1578]

Right. Without knowing what the customer revealed there is no way to know for sure. Warranty exchange would replace the phone immediately, but there is a chance they would be charged for the replacement upon inspection.

There is a process in place for claims of damage/fire/bodily harm, insurance should have not been offered for a possible Samsung defect.

 

[D13H4RD2L1V3]

Shouldn't AT&T be giving the replacement given the circumstances??

 

[pizza_pablo]

So, today, "smoked" and "exploded" are synonyms?
(eyes looking up)

 

[Aquila]

The battery explodes, the phone burns/smokes.

 

[Law2138]

As an S7 Edge owner, and frequent visitor of the forums I'd like to consider myself pretty informed of battery incidents involving Samsung devices.

Despite the low failure rate, and number of incidents compared to units sold, I treat my device a bit differently. I don't charge overnight or leave it on the bed or couch. I don't carry it in my pocket unless I have to. In my vehicle, its attached to a windshield mount.

Are phones from other manufacturers having battery incidents at the same rate? Is it because of the volume of Samsung devices that it just seems like more?

I feel that I should just go about my business like the phone is fine, but I'm always ready to chuck it out the window or throw it in a pot if I have to.

 

[IAmSixNine]

Other then the Note 7 to me it seems the failure rate is extremely low.
Especially with people charging and using devices at the same time, which typically generates the most heat. Add to it an app or update that goes bad causing the processors to run hot, consume more power. Thats not even taking into consideration the acceptable margins of error during manufacturing. I would like to say thank you to the guy whos documenting it and seems very understanding of how Samsung is handling it vs how ATT is handling it. So many people are sue happy and want a quick cheap buck.
Buy that man a beer for handling it properly and professionally.
I work on phones for a living and have had 1 battery pop and catch fire on my work station, and seen hundreds more swelling as they are end of life or defective. Stuff happens.
I am glad this post was created.

 

[troshs]

I am the man with the "exploding Galaxy S7 Edge" on the news. Here is the truth, the whole truth, and nothing but the truth.

Ready?

The phone was plugged in around midnight on the back of the couch the night before. About 6 hours later, I woke up for work, got dressed, got my stuff together, etc, my girlfriend got up with me to see me off. Just as I was about to leave we heard a pop and then a sizzling sound. We looked around for a second trying to figure out what we heard then we noticed smoke coming from the couch with a wire coming from it. It was the S7 smoking while still plugged in. YES IT WAS THE ORIGINAL FACTORY CHARGER AND WIRE! I grabbed the wire and headed for the door to throw it outside. The phone fell from the wire so I grabbed it to throw it out the door and it landed in the grass. Everyone is safe, nobody got hurt. I am not mad at Samsung, in fact, I am a Samsung fan FOR LIFE! Why? Because Samsung reached out to me to ask me if I was OK, if my family is OK, what damage is done, etc etc etc. AT&T only said "You owe us $200" and that is all. Nobody once said "That's terrible! Can you bring the phone to our store so that a customer service representative can take a look at it or maybe assist you?" In fact, nobody even asked me if I was OK! They read a script from a computer screen in front of them and that is it. So far, nobody from AT&T gives a crap. Samsung rocks though! And I know the comments about a million dollar lawsuit will come after this, but It's not about that. All I want is away from AT&T and my phone replaced. That's it.
https://www.youtube.com/watch?v=sDQL_LpKcLY
https://www.youtube.com/watch?v=RIIlj3D4aOA
Thats me in the video. I am NOT upset with Samsung! Sh!t happens

AT&T, next time, maybe ask if the customer is OK. Maybe offer a loaner phone until Samsung has a chance to get this sorted out. I swear, the only reason you have real humans on the customer support phone banks or in the store is because nobody is quite ready to deal with a robot, but that is all they are. The lady in the store admitted to me that she is a nobody, she cannot do anything to help me. Horrible customer care!

Glad to hear no-one was hurt. I hate AT&T. I'm finally ending my bull crap run with them this week. Please take care, and hopefully Samsung will continue to do good on your part.

 

[justin1578]

I am the man with the "exploding Galaxy S7 Edge" on the news.

Uggh. I'm sorry. Your issue should have been immediately escalated.

 

[Aquila]

lol someday the news will realize the S7 came out before the Note 7 and the Note 7 issues have nothing to do with the S7.

 

[anon(5630457)]

I'm glad the people in the article are okay. That would scare me!

With that being said, it seems like this is an isolated incident and no way an indication of a larger trend, at least I hope not. I use an iPhone 7 Plus as my daily driver and I would never charge it overnight for this very reason.

 

[ticketbabe2]

I'm glad the people in the article are okay. That would scare me!

With that being said, it seems like this is an isolated incident and no way an indication of a larger trend, at least I hope not. I use an iPhone 7 Plus as my daily driver and I would never charge it overnight for this very reason.

All kinds of phones burn up...we just never hear about it unless it's multiple incidents of same phone. I stopped charging any phone at night just in case...

 

[davisgq]

I charge my phone overnight and have not had any issues. Sometimes I WILL wake up and the phone is a little hot or not fully charged, but it happens very rarely.

I use the Belkin Qi wireless charging pad (not the fast charging one) to charge my phone so maybe that makes a difference. I think I have only used the Samsung charger maybe 3 times ever. I also have a Qi charging pad in my car. The few times I have used a wired charger, I have not experienced any issues.

I feel for the guy whose phone exploded and glad no one got hurt. I'd probably freak out too.

 

[recDNA]

I have multiple devices and at least one of them is always charging. I don't charge my V20 at night because there is no need to. I charge it while I drive or watch tv and leave it on the shelf at night. The next morning it is still 98%. Sometimes it has even been 100% Never had another phone hold a charge like that since my razr maxx hd was new. When my Note 3 was in daily use I did charge it overnight because it lost so much charge. Some mornings it would be only 88% if I went to bed with it at 100%. Never could find a cause. Still I do have lots of devices laying around charging because they are wifi only.

The one lithium ion battery I had pop was an 18650 in a flashlight. It wasn't charging and the flashlight was off. Never figured out why it blew. No flames. Just a loud pop and some smoke and the glass lens and tailcap blew off the flashlight. It was too hot to touch. It was a quality brand battery too. You never know with li ion tech.