As I've mentioned previously in this thread, my return was received and signed for on June 28 (returned via UPS, signature required). To this day, the return status still displays "Quantity Pending Return: 1" and my PayPal account still hasn't been refunded. The fact that other forum members who returned their phones later have already gotten refunds is disconcerting. I will be escalating my refund with HTC right now.
Update: Just got off the phone with HTC. The customer service rep found it unusual that my refund still hasn't been issued and escalated the process, assuring me that I will be contacted in 24-48 hours. He asked for the usual information (order no. and tracking no. for the returned package); I also provided the name of the individual who signed for the package. Since HTC is not a fly-by-night eBay vendor, I'm sure they'll resolve this quickly. If not, there's always PayPal Buyer Protection.
Update: Just got off the phone with HTC. The customer service rep found it unusual that my refund still hasn't been issued and escalated the process, assuring me that I will be contacted in 24-48 hours. He asked for the usual information (order no. and tracking no. for the returned package); I also provided the name of the individual who signed for the package. Since HTC is not a fly-by-night eBay vendor, I'm sure they'll resolve this quickly. If not, there's always PayPal Buyer Protection.
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