You folks who get Rakuten to fix missing rebates so quickly are lucky because when I have to have them fix it, they wait 45 days trying to contact Samsung before just giving in and giving me the rebate. This has happened like the last few times buying phones and I got so tired of calling them this time, I placed my order through the Shop Samsung app - which for some reason is always cheaper than the website. I ended up saving about $100 vs. the website, but I forgo the Rakuten rebate which should have given me about $160. I know, money on the table, but I really didn't have any patience to do this with them again this time. Next time. LOL
I only got my $50 credit email Thursday which only seemed to apply to order on the website and not on the Shop Samsung app. The website clearly says that the $250 credit includes my $50 bonus (before it said only $200), but on the app, all I see is the app special credit of $250 that I think everyone gets.
I wonder if I should contact them and ask why I didn't get the $50 credit using the Shop Samsung app?