kevinpleasants
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Samsung Crippling the Note 7 in Australia
- Thread starter avalvo
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- Apr 17, 2012
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No reason to link a bunch here. Follow the RSS feeds from other countries and you'll see
.Moderator Note Said, this in another thread but seems to be applicable here too. We seem to have a lot of activity that is detracting from the ability for those seeking help to return their devices without wading through mountains of the completely unrelated stuff. If you are here with legitimate questions about how to navigate through the recall process or if you're helping people to do so, that's awesome. If you're not, then please take care to ensure that we're not getting in the way - so that those trying to get this situation properly resolved can quickly find correct answers about how to deal with their circumstances.
As a reminder, the Note 7 has been recalled and cancelled due to a safety issue. More information can be found here: Samsung Galaxy Note 7 fires, recall and cancellation: Everything you need to know | Android Central
As a reminder, the Note 7 has been recalled and cancelled due to a safety issue. More information can be found here: Samsung Galaxy Note 7 fires, recall and cancellation: Everything you need to know | Android Central
jmnesq
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- Jul 19, 2013
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Okay - so the phones are still exploding -- and you know this...how? Since they're not being reported? I'm well aware of what Samsung has done and is forcing it's carriers to do. That doesn't stop the fact that there are some significant questions as to whether this truly is a production failure or an attack on Samsung by a competitor.
jmnesq
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No reason to link a bunch here. Follow the RSS feeds from other countries and you'll see
Right - those are incredibly reliable. Any US reliable reports?
- Apr 17, 2012
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Jerry said it awhile back. They stopped reporting due to the phone being canceled. Stuff still happens via RSS feeds.
The existence of questions doesn't give any weight to the validity of those questions. There have been zero credible suggestions of foul play by anyone, let alone any sort of industrial sabotage, etc.
As an extreme example: we could ask why the government or the body of academia hasn't disproved the Ancient Alien theory - but we could also just fall back to garbage in/garbage out and recognize that the question has no basis in reality and therefore cannot uncover any revelations that can have any bearing on our understanding of reality.
jmnesq
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Just as there have been zero credible suggestions of foul play, there has been no reasonable findings made by the smartest engineers in the world of cell phones as to why the phone blows up. There is nothing pointing to the fact that the phones are blowing up without a 3rd party influence (damage/off brand charger/fraud).
What I do know is what I see: my phone is as pristine as it was when I received it as a replacement for the first one, which was pristine when I turned it in.
You're looking for information that most likely will never be revealed to the world (at least entirely). Add to this - it's irrelevant ...
As noted - the phone has been recalled - there were enough "findings" by those same smart engineers at that time to recommend and justify a recall totaling *billions* in impact to Samsung. What more proof do you need?
Any findings as to the root cause will most likely only be shared with CPSC and other agencies to allow Samsung the ability to release the S8 - and possibly/eventually the N8...
I'm not sure some truly see the bigger picture here...
Samsung is in a very precarious position and will need to now *prove* that they've truly found and successfully remediated this issue before another phone made by them is ever allowed back on US soil.
The recent recall of the exploding batteries in their washers only exacerbates the situation, which is probably a driving reason to now push these updates to effectively (nicely) force those few remaining users holding to return them. It's not in Samsung's best interest to allow these devices to remain in the market.
jmnesq
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Can you state any of these findings? No. Absolutely not. No one can, obviously. Is it more plausable that, since the media was hyping these alleged explosions, and the Samsung gurus could not ascertain the cause of said explosions, that it made sense from a public relation and litigation standpoint to pull the plug on the Note 8 product and deal with the repercussions that may follow rather than deal with hundreds, if not thousands, of lawsuits?
This is clearly a situation of wagging the dog. Samsung couldn't ascertain why they were exploding, but rather than spend months in heavy research, they decided to give into the media and end it.
There is still no proof, as far as myself and many others are concerned, that the Note 7 is a flawed product. Why are they apologizing? Because from a public relations standpoint, they have to. They can't recall the product and say "this is completely safe, BUT, we recalled it". They need to accept, from a PR and litigation standpoint, that the product is flawed and that consumers MUST turn it in.
If said root cause even exists.
Which is why they're saying it's flawed and that it needs to be recalled.
Exploding batteries in their washers? More media hype, I assume. From Samsung's website: "The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers."
The washers have NOTHING to do with batteries, and nothing to do with the phones. They are completely separate entities, with the ONLY similarity of being marketed under the Samsung umbrella of products.
Exactly how many burnt Note 7's does it take for those many others to consider it proof that some Note 7's are burning?
Undoubtedly Note7s are burning. So do others. Note7 appears to have had a higher than average failure rate. Hard to say though just how much more considering that nothing else to date garnered the same attention and I doubt anyone keeps a tally of all other problematic devices. I just want to hear Samsung say what is / was the problem, otherwise who's to say that the same issue won't plague the next generation of devices.
I do share the opinion that were it not for the massive media hype around the issue, the product would have stayed on the market, implying that this is more about saving face (PR) than practical risk. I doubt that even any potential litigation would have come close to the cost that Samsung incurred as a result of the recall, so even the basic calculations don't add up. The airline ban was the final nail in the coffin.
jmnesq
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- Jul 19, 2013
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I didn't say they weren't burning. I said it wasn't a flawed product. Iphones and Galaxy 7s burn too.
sydneycooper1979
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- Jan 17, 2012
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Mod Note:Hey guys lets stay on topic. The topic in this thread is that Samsung is releasing the battery update in Australia. Please keep the discussion relevant to that topic.
jmnesq
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Which are all reactionary to media hype. Samsung still can't find anything wrong with the phone. And if they can't find anything wrong with the phone, it's likely that there is nothing wrong with the phone. All phones burn up.
jmnesq
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Sorry. I was responding to another moderator. How many of you guys are there?!
sydneycooper1979
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Please stop putting on "media hype" since Samsung has openly admitted to the issue and said the bad media has been deserved. This arguing is getting old when we have it from the horses mouth. Before they said anything I get the speculation but it seems you're just in complete denial even though Samsung has openly admitted on numerous / countless occasions that it is flawed, they messed up, and it is 100% on them for the blame. Hence why they said they want to fix it with the next phones.
So you're welcome to your opinion and it is your choice if you don't want to accept the answer but please stop spreading misinformation of "it isn't flawed" when the people who own/made the product have said otherwise a bunch.
jhimmel
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- Jul 15, 2014
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I won't go as far as to say there is nothing wrong with them, but I mostly agree. I think the issue with the second batch is minimal (if anything), but the incident on the plane sealed the fate. The Note 7 name was trash, FAA ban was a huge problem, and they felt it would be better to just take responsibility (even while unable to reproduce or identify the problem) and end it. I have no fear of my Note 7 at all. I have an S7 Edge on the way, but won't even open the box and use it unless I have to.
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