Samsung (direct from them): Note 8 Pre-Order Thread
- Thread starter Almeuit
- Start date
I called and asked if I baught the phone through Best buy or att if I could still use the Note 7 discount. I'm on the phone trying to verify if I can and if I still quality for the camera due to ordering on the 2nd.
Samsung has two systems one was tracking my order was canceled the other was tracking that it was pre-ordered. They sent a request up for me to get a new promo code which could be 3 to 5 days before they respond. Who knows how long after that till I get the phone. I'm frustrated mad and disappointed with Samsung and the way they're handling this.
Chocu1a
Well-known member
- Sep 10, 2011
- 177
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Just received an email saying my order has been delayed 30 days, I ordered on 9/4, which means I have waited 30 days already. 2 months? Really?
I would cancel and get from Best Buy, buy wouldn't get the $300 trade-in for my Note 5. Plus, I was already approved for Samsung financing. What a p.i.t.a
I would cancel and get from Best Buy, buy wouldn't get the $300 trade-in for my Note 5. Plus, I was already approved for Samsung financing. What a p.i.t.a
Ordered 8/24 for an AT&T model with Note7 promotion and I also just got this email. I'm just speechless about incompetent Sammy online division...
peterburns
Well-known member
- Apr 25, 2010
- 51
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I just ordered yesterday (Note 5 trade).
I haven't seen one in person yet, will be a nice surprise.
I haven't seen one in person yet, will be a nice surprise.
I never preordered. I just went into a T-Mobile on release day and got mine.
After hearing all these delays, I will never order from Samsung. I've had my phone three weeks from tomorrow. Can't believe people are still waiting.
After hearing all these delays, I will never order from Samsung. I've had my phone three weeks from tomorrow. Can't believe people are still waiting.
Yup, got the same email, last phone I'm getting from them. The level of incompetence is amazing.
Katrina White1
Well-known member
- Dec 20, 2013
- 3,050
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eMailed them and talked to them several times (with reference numbers attached to each call). But here is their template...
email response= I'm sorry, its been delayed.
voice rep= I'll forward this order to warehouse and it'll take them 4~5 business days to get back to the the rep and the rep will email me about their findings.
either way... the order is still on pre-order status and nothing has changed.
Blues Fan
Well-known member
- Jun 21, 2015
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Something got messed up. If you pre ordered the first day you should have got your device.
I read the email that I received its just telling me that it's been over 30 days, not an additional 3 more days. Still called them again, they said their getting a shipment next week.
What happened was they F'ed up. Let's see how their pre-orders go next round. I'm definitely not get anyone note.
What happened was they F'ed up. Let's see how their pre-orders go next round. I'm definitely not get anyone note.
Sorry to hear others are still waiting for theirs. I got my unlock variant today. Unlike my first one, which is a TMobile variant, this unlock one doesn't have the seal. Can someone please reply if it's legit without the seal?
cert15z
Well-known member
- Jan 5, 2010
- 1,203
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We got both Tmobile and the unlocked models. The Tmobile ones were sealed and the unlocked ones were not.
Blues Fan
Well-known member
- Jun 21, 2015
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Funny, before Hurricane Irma hit near me I emailed Samsung regarding my shipment because others were getting theirs while mine was sitting at UPS and not moving. Just the other day I finally got an automated email from Samsung saying they got my message.
took them nearly 4 weeks to reply back.
took them nearly 4 weeks to reply back.
I got the email and updated my payment method. They also took out the money, let's see how long now.
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