Hi, I have the same problem. I bought a Galaxy3 at Metro PCS . When I arrived home , I had note a crack on the screen, I thought it was a hair, but no, when I revised well , it was a crack . The next day ( second day of purchase) I went to MetroPCS . I was treated like a thief because I wanted to replace the phone . The manager told me I had thrown out to the floor, because in addition it had one scratch at the top that I had not even seen . The manager, dared to tell me I was not welcome there and told me to get out the store because I was trying to fool them. I went to the police and was told that there was no crime , they could not help me. I call 8 times in a span of 5 hours to Metro PCS and I was attended taking 2 report but I was sent to the insurance company( $ 5 dollars a month ) they told me I had to pay $ 127 for it because it was not their fault that I drop it , but I do not drop it ! I explained ,I sat in a chair and I was checking to see how the phone works when I found this crack. I thought it was a shadow or Samsung design . Finally, I want to be in that class ! .Specially because I think Metro PCS sells refurbished phones ( which I don't care if this is less expensive ) and possibly in my case, the Manager dropped this phone and so he treated me so bad for his defense.
Please sorry about my English.
Please sorry about my English.