Samsung Galaxy note 10.1 no WiFi connection

[Tabby1323]

My Samsung Galaxy note 10.1 is failing to turn on Wi-Fi. I slide the Wi-Fi button to the right, it fails to light up and in the panel to the side say's 'turning on.. '
I have turned the router on /off but no luck. my laptop and phone are both connected and picking up the Wi-Fi from the router

 

[SpookDroid]

If you start the tablet in Safe Mode, do you see the same issue?

 

[Tabby1323]

just started Tablet in safe mode, the problem is still there

 

[SpookDroid]

Mmm... that's odd. Unfortunately it looks like a hardware issue (the WiFi chip might have been damaged for some reason). Only thing I can think of to try now is to do a factory reset, but as you know, that means wiping off everything in your tablet (and installing everything back, etc.), so that's always a pain. If that doesn't work, then I'd say it's definitely a hardware problem and the tablet would need repairing.

UPDATE: Oh, but first, before wiping it off, try putting it in Airplane Mode and then turning it back on. I know, stupid, but it just might work.

 

[Tabby1323]

Will try airplane mode first and then factory reset SpookDroid,

I should mention my Grand daughter was using yesterday and the battery went completely flat, I tried to start it up several times before it was fully charged. could this have damaged the hardware?

 

[B. Diddy]

Welcome to Android Central! Before doing a factory reset, try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-28822

I doubt that having the battery run out would have damaged the hardware.

 

[Tabby1323]

I have tried airplane mode as suggested by SpookDroid and have just wiped the cashe partition but still no Wi-Fi.

Before i try factory reset I have noticed in the popup in the bottom right hand side the Wi-Fi button is a light shade of green, normally a lot darker.
Thanks for your help B Diddy

 

[SpookDroid]

Hope the reset helps!

 

[B. Diddy]

If the reset doesn't work, it's probably a hardware issue. There might be a loose connection somewhere, or there might be a more intrinsic failure somewhere. If you're handy, you could try opening it up yourself to check connections -- otherwise, bring it to a repair shop.

 

[Tabby1323]

Factory reset has worked.

Thanks to all who helped.
Tabby

 

[SpookDroid]

Glad you got it working! Too bad it needed a factory wipe, but still, at least it's back to normal!

And good things come from bad things: You can finally get rid of apps you don't really use anymore!