Samsung Galaxy S21 FE Can't receive pictures over SMS

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Android Central Question

My dad's brand new Samsung Galaxy S21 FE works great, except it cant receive pictures over text message for some reason... It can send pictures just fine but everytime someone tries to send one it says the message failed. We have tried sending pics with at least 5+ different models of phone and they all fail to be sent to my dads phone every time.
 

B. Diddy

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Welcome to Android Central! Which messaging app is he using -- Google Messages or Samsung Messages? Does it happen with both?

If he's using Google Messages, are Chat Features (i.e. RCS) turned on? If so, try turning them off as a test.

Also, which carrier is he on? Make sure the APN settings are correct for the carrier.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html