I may have the same problem. I bought one years worth of minutes online and they were added to my S2 phone whos service date was aproaching. They also told me I must upgrade to an S3 phone which I did. The first instruction says charge the battery for 5 hours. I charged it more than 5 hours. I did not turn it on yet. I called TracFone to activate the new phone and transfer the time left in my old phone to the new. I then unplugged the charger and called TracFone and finally got a technition and the phone would not unlock or start, turn on. After a long conversation they stated they would send me a new phone. After the call I plugged the charger back in and the phone appeared to be half charged. I then tried turning it on while plugged into the charger and the phone came on??????? I went no farther , unplugged the charger and the phone turned off. I will wait for the new phone.