samsung galaxy s7 edge recovery mode not working

[AC Question]

My phone turns on and works but when ever I go to recovery mode it does not work

meaning I can't update my phone or factory reset my phone.

 

[itguyjax8430]

My phone turns on and works but when ever I go to recovery mode it does not work

meaning I can't update my phone or factory reset my phone.

Welcome to Android Central!

Can you not factor reset through the settings of the phone. Settings, reset?