Samsung Pay wiping out cards

[crawfpm]

Mine has stabilized and has not had a problem for a couple months now, after I did the steps I think I posted a link to in another thread.

 

[11B1P]

This happens to me so often that I have given up on Samsung Pay. I only have one watch and every 2-3 weeks Samsung pay resets itself and I have to setup everything as if it were new. after the 4th time, I decided not to bother. I like the watch a lot, so much that I switched from Apple Watch and iphone to Samsung Watch and Android phone. but between the Samsung Pay resets and the horrid S-Voice function that only works occasionally and is slow when it does work, I'm wondering if I made a mistake?

I hate that you're having trouble. SP is accepted in way more places than Apple Pay and think it is superior. I occasionally use S-voice for text messages and it works fine too. Sorry I can't offer any suggestions, as mine has worked flawless for over a year now. I can understand that if the two major functions of the watch for your particular use, don't function flawlessly, could be frustrating. Only you can decide if you made a mistake.

 

[smikwily]

Quick question for those having this issue - are your phones Samsung phones or not? I'm on a V30 and Pay dumps me about every 10 days on average, but sometimes quicker. My co-worker is on a Gear S3 connected previously to a S7 and now a S9 and he's having no issues whatsoever.

 

[ClintRo]

I have in the past had some issues on a Pixel 2 XL they stopped (worked great for a few months) and the other day everything was dumped, however I think it was an app reset this time.

 

[dbowes123]

Quick question for those having this issue - are your phones Samsung phones or not? I'm on a V30 and Pay dumps me about every 10 days on average, but sometimes quicker. My co-worker is on a Gear S3 connected previously to a S7 and now a S9 and he's having no issues whatsoever.

I had the issue 3 times in as the last 6 weeks or so.

I'm using LG g4 so not a samsung phone.

Just phoned samsung. Waiting on an email of how to reset and re-add cards (not sure if that will achieve anything as effectively it reset itself anyway). I'm also expecting some info on how to get the logs out.

 

[thunderup]

I had this happen to me a few days ago for the 2nd time in two weeks. When it happens again, and I'm sure it will, I'm going to try factory resetting the watch, uninstalling all Samsung apps from my phone (Pixel 2 XL), and reinstalling everything from scratch. Not sure if it will make a difference, but I love this watch other than this pesky little issue.

 

[dbowes123]

Yeah, it's a great all round watch. I'd recommend 'gear tracker' if you like the fitness side of things. Much better than the built in samsung app (for running anyway).

As for the matter at hand I've contacted samsung help. They were pretty good actually, the guy who took the call understood the issue. He sent an email with instructions on how to pull out some diagnostics logs from the watch which I managed successfully. They also asked for phone logs but I think the instructions were for a samsung device. I'm using an LG phone with the samsung stuff connect via the android app. Hopefully the watch logs will be enough. Anyway I've raised a ticket and attached the logs. I'm just hoping it gets to the right people i.e developers who can investigate a possible bug, not just some helpdesk person who reports back with some standard catch all fix i,e reset watch

I think it is a watch issue as definitely on one occasion the problem happened when I wasn't even connected to the phone (I had left that in car, wasn't stand alone past the limit)

 

[pazzo02]

I have a Gear S3 Frontier with a Moto X4 phone. Haven't had the watch for long but I did set up Samsung Pay for Gear a couple weeks ago and added 2 cards. Went to use it for the first time today and it acted like it was never set up. Opened the app on the watch, it said continue on the phone and walked me through the whole setup again. Cards were not there. I believe that the problem is specifically the Pay for Gear app. Those with Samsung phones are probably using the phone version of the app and that's why they aren't having this problem. I'll just continue to use Google Pay until they fix this.

 

[TimmyTwo2]

I have a Gear S3 Frontier with a Moto X4 phone. Haven't had the watch for long but I did set up Samsung Pay for Gear a couple weeks ago and added 2 cards. Went to use it for the first time today and it acted like it was never set up. Opened the app on the watch, it said continue on the phone and walked me through the whole setup again. Cards were not there. I believe that the problem is specifically the Pay for Gear app. Those with Samsung phones are probably using the phone version of the app and that's why they aren't having this problem. I'll just continue to use Google Pay until they fix this.

I haven't had the issue in a while. However, I've always had my S3 hooked up to my Samsung Galaxy S7, so it isn't a Samsung/Non-Samsung Phone issue.

 

[11B1P]

Those with Samsung phones are probably using the phone version of the app and that's why they aren't having this problem. I'll just continue to use Google Pay until they fix this.

Who's to say Samsung needs to fix anything? It's "Samsung" Pay. Not LG Pay or Pixel Pay. Why would anyone think or expect it to work on a non-Samsung phone? That's like saying you're going to keep driving a Ford until Chevy builds a part that fits the Ford. Now granted, if Samsung can make it to work on non-Samsung phones, that's great for everyone else. I have a GS7 and haven't experienced my cards being wiped out.

 

[thunderup]

Just the other day this happened to me for the third time in less than a month. This morning I factory reset the watch, uninstalled and reinstalled all Samsung software from my phone (Pixel 2 XL}, and re-added my card to Samsung Pay. We'll see how long it lasts before wiping it out again. I have a feeling we're gonna need an update to Samsung Pay on either the watch or phone to resolve the issue.

 

[Nyvideo]

I just had the same issue for the 2nd time in a month. I had reset my watch a few days ago for another issue and added my cards. This morning it deactivated 1 card and I got a bank notice. The other card is still listed but it needs to be activated again.

 

[11B1P]

This thread has been ongoing for some time now, so I don't remember if this has been discussed.

Are those of you having issues, using a carrier-branded S3 or BT-only? I have the BT-only and have never had my card deactivated.

 

[thunderup]

This thread has been ongoing for some time now, so I don't remember if this has been discussed.

Are those of you having issues, using a carrier-branded S3 or BT-only? I have the BT-only and have never had my card deactivated.

I am using BT-only and it has been wiping out my cards.

 

[fastcz5]

I am using BT-only and it has been wiping out my cards.

I have had my cards deleted 3-4 times within a month... This has started happening just recently.

Have a BT only Gear S3 paired to Pixel XL.

Anyone aware of a solution, if there is any? Not sure if its samsung pay on Gear or the Pixel XL behaving funky.

 

[Nyvideo]

I'm paired to an LG V30 and same issue. Also keep losing pairing as I posted in another thread. It seems to possibly be since the last gear app update.

 

[11B1P]

@thunderup you are using a Pixel 2 XL?
@fastcz5 @Nyvideo Maybe it's because you're non-Samsung phones?

I don't know that this is the issue, but I'm using a S7 and I don't have any issues.

 

[thunderup]

@thunderup you are using a Pixel 2 XL?
@fastcz5 @Nyvideo Maybe it's because you're non-Samsung phones?

I don't know that this is the issue, but I'm using a S7 and I don't have any issues.

Yes, I'm using a Pixel 2 XL. Someone else earlier in the thread mentioned they were using a Samsung phone and it was happening to them, but it sure seems like the majority of people having issues are using non-Samsung phones.

 

[sopejonan]

It is happening to me in a gear sport as well so it might be a common software issue...really annoying makes the watch not reliable for pays and having to carry your cards with you anyway...

 

[Ca_lvn]

Yep me to lately was at the store ready to pay and no card , tired of reloading , only since the last software update