So I spoke to Samsung + Advanced Tech support, and they didn't know what the problem was. They offered for me to send in my device for repairs. I am kind of hesitant since i don't know if that would fix the problem, and it will take 9-11 business days, i don't have a decent phone to use for 2 weeks... He also suggested that it could also be a software bug, and that i wait for a software update... Since we should be getting Oreo by the end of the year (fingers crossed), maybe i just wait until we get an update and see if it's fixed. I did a factory reset on Friday, but didn't check for the issue right away, only after installing all of my apps. Really don't know what to do... Hopeful that someone else discovers the solution - or concrete cause. Oh well... I will never buy directly from Samsung again. Verizon would have sent me a replacement, and I would have it in 2 days, and wouldn't be without a phone for 2 weeks.