Screen does not light up after call—S10+

scrondar

Well-known member
Dec 4, 2010
181
0
0
Visit site
So, when I'm in a call, the screen goes black when I hold the phone to my ear, as it should. However, when I move it away from my ear, the screen should light back up, but does not, so I am unable to end the call. Instead, I have to press the power button. Every other Samsung phone I've owned (since the GS5) would light up immediately once I pulled it away from my ear. Any ideas on what is going on here? TIA.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
166,964
7,048
113
Visit site
Do you have a screen protector or a case on? If so, make sure they're not partially blocking the proximity sensor.
 

11B1P

Trusted Member
Sep 16, 2012
1,422
23
38
Visit site
Mine does the samething sometimes. I too have to hit the power to get the screen on. Usually if I'm on a longer call than normal is when it happens. It's not a defect, that's just the way it is. Keep doing what you're doing.
 

werkx

Well-known member
Oct 15, 2010
585
46
28
Visit site
Same here. I agree the screen should come back on when phone is moved away from ear. I think it's a bug.

I think I remember there were settings within the stock dialer app to customize this function but I can't find it now. There is an option within main settings under Accessibility to use the power button to end calls.
 

dpomerance

Well-known member
Nov 25, 2011
361
8
18
Visit site
The problem with using the power button to end calls, is that if the phone doesn't light up when you take it away from your ear and you need it lit up to key in something for instance, when you push the power button to wake it up, it disconnects the call.
 

werkx

Well-known member
Oct 15, 2010
585
46
28
Visit site
The problem with using the power button to end calls, is that if the phone doesn't light up when you take it away from your ear and you need it lit up to key in something for instance, when you push the power button to wake it up, it disconnects the call.

Good point. I really thinks it's a bug with the proximity sensor functionality.