Well, it finally happened. I broke my first smartphone screen ever. Was wearing scrubs as a Halloween costume and the pants were slightly loose so I was Austin the drawstring and the phone fell out of my pocket onto the tile floor. Never took photos of it but stayed on the right side near the center of the screen and spiderwebbed out. Had a small dark spot near the impact area and a few horizontal lines in the display. Screen still worked fine, but over the last week or so, I started being able to feel the cracks note so I took it in for replacement as I didn't want to get to the point it starts cutting my fingers.
Ended up having Ubreakifix perform the repairs. That was a bit of an ordeal due to a couple stores having some terrible employees. I had actually called last week to get a price and they quoted me and said they would be getting screens in the next day and would reserve one for me. I called a few times since as I had to confirm when I could bring it in and my own availability changed a couple of times due to work. I finally took it in yesterday and apparently the store never got the screen replacements but thought they had it as someone mistook the rear glass parts as the screen. The front glad in black is apparently on national backorder. They called another store that told them they had it but when I called them, they said they only had screens for the S20U. I ended up calling around and the furthest store that allowed up on Google maps ended up having one. Dropped it off and was told it would be ready in 2-3 hours. The emailed me around 2 hours later. Unfortunately I had some work to do so I didn't go pick it up until about 6:30 but they were closed at 5 even though Google maps and their website said they were open until 7. I picked it up today and it looks great. The guy told me the screen replacement basically gives me a new frame, new screen, and a new battery. It was 296 for parts and labor. Not great, but not terrible.
My takeaways are these:
1. Make sure they double check the party inventory and make sure it's the correct one.
2. Like a lot of businesses these days, confirm their hours of operation. Ubreakifix is a franchise so hours can vary from store to store.
3. For me, paying out of pocket is still cheaper in the long run over getting insurance.
4. Ubreakifix is an official repair center for Samsung so it's a great option for quick turnaround if they have the parts available.
Ended up having Ubreakifix perform the repairs. That was a bit of an ordeal due to a couple stores having some terrible employees. I had actually called last week to get a price and they quoted me and said they would be getting screens in the next day and would reserve one for me. I called a few times since as I had to confirm when I could bring it in and my own availability changed a couple of times due to work. I finally took it in yesterday and apparently the store never got the screen replacements but thought they had it as someone mistook the rear glass parts as the screen. The front glad in black is apparently on national backorder. They called another store that told them they had it but when I called them, they said they only had screens for the S20U. I ended up calling around and the furthest store that allowed up on Google maps ended up having one. Dropped it off and was told it would be ready in 2-3 hours. The emailed me around 2 hours later. Unfortunately I had some work to do so I didn't go pick it up until about 6:30 but they were closed at 5 even though Google maps and their website said they were open until 7. I picked it up today and it looks great. The guy told me the screen replacement basically gives me a new frame, new screen, and a new battery. It was 296 for parts and labor. Not great, but not terrible.
My takeaways are these:
1. Make sure they double check the party inventory and make sure it's the correct one.
2. Like a lot of businesses these days, confirm their hours of operation. Ubreakifix is a franchise so hours can vary from store to store.
3. For me, paying out of pocket is still cheaper in the long run over getting insurance.
4. Ubreakifix is an official repair center for Samsung so it's a great option for quick turnaround if they have the parts available.