bigron3180
New member
I had the same sensitivity issue for about the first 3 weeks of owning this phone. I was using nova launcher as well. works perfectly now. No more sensitivity issue. Probably just needs some time
The sensitivity issue is due to a memory leak. It will be fixed eventually..
It's hardware.
Posted via the Android Central App
What makes you so sure it's hardware? Some people have had temporary success with cache clearing and temporary fixes as well by booting it in safe mode. If it was for sure hardware don't think those would've done anything.
Posted via the Android Central App
I don't know. I'm not convinced it's hardware. I had pretty severe issues in exactly the areas you described. It was especially bad when using the phone while it was laying on a table. After a factory reset and using stock Touchwiz for a while (about 48hrs) the issue magically disappeared. My phone has been flawlessly responsive for three days now. Hardware doesn't just fix itself. I'm more inclined to believe it's initial samsung firmware bugs combined with the initial build of lollipop being a pile of hot garbage.
How do you ask for a escalated ticket or word it to the rep? I called myself and they weren't able to help and offered me to send in my device. I said I couldn't do that and they said we only offer repairs by sending in the device.
Any advice on what to say other than explaining the problem I am having with the phone. When i asked the rep to speak to a supervisor, she said they wouldn't be able to do anything for me. Maybe it was because the rep was from texas possibly? Thanks