Screen turns off automatically.

[XTERM1NADOR]

Can someone assist please. I am having this recurring issue where my inside screen turns off when tilted toward the left. Say for instance I wanted to show my screen to someone sitting to my immediate left side, as I tilt the Fold in that direction it automatically shuts off then back on again when brought back to my angle. Very strangely, it only happens when I'm at work, and only work. Anyone experience this?

 

[mustang7757]

Havnt experience this , try safe mode to rule out any 3rd party apps

 

[XTERM1NADOR]

I've tried safe mode, no rogue apps. Strangest thing I have experienced on this phone yet. Still doing the same thing, phone shuts off when tilted to my left only and only at work.

 

[mustang7757]

Hmm this is strange, is it open or closed when this happens?

 

[Jell Lee]

is your phone shy in front of your co-workers or something? let them get to know each other
for real tho... no clue, this is a very strange issue.
I would reproduce issue then report to Samsung Members app > Get Help > Error Report
Also, what is the device model number and software version (settings > about phone > software information > build number (last 4 digits)) ?

 

[mustang7757]

is your phone shy in front of your co-workers or something? let them get to know each other
for real tho... no clue, this is a very strange issue.
I would reproduce issue then report to Samsung Members app > Get Help > Error Report
Also, what is the device model number and software version (settings > about phone > software information > build number (last 4 digits)) ?

Yeah thats what i was thinking it gets shy around coworkers

 

[Talderon]

I would try the following:

1. Make sure you have EVERY connectivity turned OFF (except Data)
- Turn off BT/Wifi/NFC and everything else but data
2. Try again, if it is okay, then turn on connectivity one at a time and test