Second Hand Note 7 Recall Thread

[billinaz]

Through UPS My Choice. They notify if any shipment is coming your way via UPS.

My box came Fedex 2 day air.

 

[anon(9785393)]

has anyone gotten a check yet?

 

[cisco150]

has anyone gotten a check yet?

They received my box last monday 10/24/16 they told me I'll have it by Nov 10. Let's see how that works out.

 

[cmdam091]

If anyone can't get rid of their phone thru appropriate channels, pm me, I'll buy it off you. AT&T preferred. Thanks.

 

[huskyfan23]

Samsung took my email address and phone number and told me to expect an email regarding an update to the return process. This can't be good...

 

[anon(9785393)]

Samsung took my email address and phone number and told me to expect an email regarding an update to the return process. This can't be good...

I was hoping to receive one communication from Samsung about the return process. I haven't received one. I do feel that the lack of communication or updates from Samsung makes this process a fail. Customers should not be left in the dark about the status. My feeling about Samsung's brand has severely declined.

 

[huskyfan23]

I was hoping to receive one communication from Samsung about the return process. I haven't received one. I do feel that the lack of communication or updates from Samsung makes this process a fail. Customers should not be left in the dark about the status. My feeling about Samsung's brand has severely declined.

Agreed! This goes back to recall-v1. I opted for an "advanced exchange" where they put a hold on my card and send me a new phone, then I return mine and the hold gets removed. While processing, recall-v2 happened and I heard nothing. Took a while to find somebody that understood what I was talking about. They cancelled the old ticket and created a new one. I didn't get my box after a week and a half and called back. My address was wrong. Now, 7 days later, no box, call them and I'm told to expect an email and a voicemail about some sort of new process.

 

[Bimmerman]

My phone was delivered to them on Friday, I am going to start calling and see what they are going to do.

 

[anon(9785393)]

Mine was delivered on the 26th. Called back again this morning. They have no information at all. Who knows if they even have the phone. This process sucks royally.

 

[mikef91]

Just got off the phone with the IDIOTS at Samsung. I returned 2 phones. The first they received on the 19th of October. The second they received on the 25th of October. I gave the ticket number and the tracking number on the first one, and they gave me the 10-14 day speech. They said it takes 2 days to check the phone in. I asked if they showed if the phone was checked in, and the agent said it did not show. He said if I don't receive an email that the check was sent by November 10th to give a call back. This is a clusterf*ck. I have no confidence that I am going to receive anything back at this point. I have all my tracking information as well as all my call notes dating back to September 7th, so I anticipate having to get a lawyer involved at some point. If it continues to drag on there should be some sort of class action lawsuit. An here I am using a Galaxy S7 edge when I should be boycotting Samsung.

 

[anon(9785393)]

Just got off the phone with the IDIOTS at Samsung. I returned 2 phones. The first they received on the 19th of October. The second they received on the 25th of October. I gave the ticket number and the tracking number on the first one, and they gave me the 10-14 day speech. They said it takes 2 days to check the phone in. I asked if they showed if the phone was checked in, and the agent said it did not show. He said if I don't receive an email that the check was sent by November 10th to give a call back. This is a clusterf*ck. I have no confidence that I am going to receive anything back at this point. I have all my tracking information as well as all my call notes dating back to September 7th, so I anticipate having to get a lawyer involved at some point. If it continues to drag on there should be some sort of class action lawsuit. An here I am using a Galaxy S7 edge when I should be boycotting Samsung.

I got the exact same run around. I welcome a class action lawsuit.

 

[bytheriver]

Mine was delivered to them on the 25th, im going to wait the 14 business days before I call.... I don't want to hear that speech...I will just get mad. I also welcome a class action lawsuit...I followed their directions and did what they asked now it's up to them to follow through like they said they would..

 

[bytheriver]

I'm sick of getting treated like a second class citizen because I bought a phone second hand, from Verizon accusing me of fraud to this mess...I purchased the clean imei phone off of swappa, I didn't steal it.... ridiculous

 

[umadmate]

Anyone contacted by stericycle?

 

[xkoolaidislifex]

I'm sick of getting treated like a second class citizen because I bought a phone second hand, from Verizon accusing me of fraud to this mess...I purchased the clean imei phone off of swappa, I didn't steal it.... ridiculous

Just skip VZW and call samsung.

 

[xkoolaidislifex]

Anyone contacted by stericycle?

No, but I received my return boxes from Samsung.

 

[bf18289]

I received a second replacement box today.guess they never closed out my other ticket. called the 844# and got the same response. Your refund will be issued in about 2 weeks. its been 1.5 weeks no check yet.

 

[Laura Crusader]

Thats odd. i called to get the box over a week ago, never got it; but, I got a pending deposit for over 100 in my debit. I won't find out from where until later tmmw. Im not expecting anything besides the 7 deal. To clear it up, i was on monthly. Ill keep u guys posted.

Update:

So. I got a refund in my debit & it was definitely from Verizon. I am so lost. Still have the phone btw. Still no box... I called twice & same runaround..

Welp.

 

[Laura Crusader]

To those that were on monthly plans: Did you guys get a refund as well before sending the note back? Or is it just me? I called about my bill & they informed me they got the device back.. like what? But i did– get the box just now.

 

[Laura Crusader]

I wouldn't be surprised with their f up. Confusing it with those who bought the device in full. Omg. Hot mess.