I am mailing out mine today. I am taking pictures of both boxes and labels.
I am a little worried that I will never see the money.
I am a little worried that I will never see the money.
OK. If a situation couldn't get worse, now it appears that the fireproof box used to ship the phone back to Samsung is listed as damaged and missing on the UPS website. And the package has not been delivered to its destination yet. I packaged that phone as instructed. I'm putting UPS on Twitter blast. There's only one way the phone is missing, and that's if an employee opened the package and took the phone.
This is becoming ridiculous!!
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I received a call approximately a half hour after my sent email from a UPS manager who confirmed the box appeared to be opened and the contents within the box were missing. She did not say the box caught fire.Maybe the phone caught on fire while transporting back to Samsung
So I called and ordered my return kit on 10/16 and still have not received it! Called Samsung this morning and they said I should receive it no later than this Thursday and if I don't to call them back to get it reset.
That's what mine said but the guy at customer support had zero info.
From what I have heard is that they only want the phone back. I'll be keeping everything I possibly can!
Also for those who have sent it back or will be, what are you doing to CYA? I'm going to be doing a video of me boxing it up and when I'm dropping it off.