Send a complaint to Google Play about Nexus 7 shipping

If they shipped them last night I would have gotten mine today. It only takes one day to get to me using 2 day shipping from the hub its coming from.


On another note, my credit card is not charged yet so they will not even be shipping today.

I typically get it in one day as well. But if you didn't get it shipped yet today, chances are good you wouldn't have had it shipped last night.
 
Nobody broke a street date

If no one broke a street date, Adorama wouldn't have been told not to ship yet as posted above.

Gamestop probably broke the street date first, then all the other retailers panicked and did the same figuring customers would cancel and buy it from Gamestop instead (which I'm sure some did). It's sadly the way it is...pre-ordered games/movies are the same way as others have posted...
 
Just pay the shipping cost. If you can't afford the extra $7-$15 you shouldn't be buying the tablet to begin with. The cost of shipping to each individual household is a lot higher than it cost to ship to Gamestop or any other retailer in bulk, hence the shipping fee. So you get the tablet a day or 2 later than someone who went into a Gamestop. So what? Google didn't promise the tablet to arrive on the 13th, therefore they didn't lie to anyone here or lead anyone on. They also never promised that your pre-order would arrive before any retailers start selling the device. You knew the cost, you saw the shipping before you ordered, and you knew you were given an estimated time frame (mid july) in which your device was to be shipped. You agreed knowing very well if you buy a product from a retailer you weren't going to have to pay for shipping, reason being? You didn't have it shipped to you! I mean come on this is common sense.

Now, I do think that Google can learn from their competitor. Apple announces a product, announce a release date/predorders and gives the shipping date. This is the right way to do things. This isn't what Google did and Google really should have, but Google still did not do anything that warrants a refund in shipping costs.
 
So what was the street? Did Google say what the street date was for retailers? Game stop isn't a shaft company by any means. I am sure that Google gave them the go ahead to sell the tablet. People here seem to either not listen other things like a magic street date that Google never announced. And since they didn't GameStop can sell the inventory.

So link please about the street date? Your argument falls apart without it.

Sent from my Nexus 7 using Tapatalk 2
 
So what was the street? Did Google say what the street date was for retailers? Game stop isn't a shaft company by any means. I am sure that Google gave them the go ahead to sell the tablet. People here seem to either not listen other things like a magic street date that Google never announced. And since they didn't GameStop can sell the inventory.

So link please about the street date? Your argument falls apart without it.

Sent from my Nexus 7 using Tapatalk 2

Google didn't make the street date public knowledge. Most likely they were planning on announcing the day either today or on monday (judging by when play orders shipped) that doesn't mean that one didn't exist and that gamestop wasn't aware of it.

Considering that the other companies who started selling early on thursday STOPPEd at the request of google, there was some date communicated.
 
Google didn't make the street date public knowledge. Most likely they were planning on announcing the day either today or on monday (judging by when play orders shipped) that doesn't mean that one didn't exist and that gamestop wasn't aware of it.

Considering that the other companies who started selling early on thursday STOPPEd at the request of google, there was some date communicated.

Okay so what made you think that? Did someone from Google tell you?

Sent from my Nexus 7 using Tapatalk 2
 
Okay so what made you think that? Did someone from Google tell you?

Sent from my Nexus 7 using Tapatalk 2

No. But look at the facts.

1) Google said 2-3 weeks. We're in week2
2) widespread rumors that shipments would start on the 11th, but nothing confirmed
3) Several retailers start selling product on thursday but promptly stop.
4) Shipments start friday.
5) most of these sites moved the new launch date to next week, coinciding with the play store shipments.
 
So basically you have nothing but rumors and speculation from what other companies are doing. So I guess Walmart and sams club are also shady for selling as well? Either get some hard facts or stop being a conspiracy theorist. That's just absurd.

Sent from my Nexus 7 using Tapatalk 2
 
How does preordering from gamestop make less loyal? I had the opportunity to preorder from play but decided not to because of the S&H. They disclosed that fee up front and made no promise of early benefits.
 
So basically you have nothing but rumors and speculation from what other companies are doing. So I guess Walmart and sams club are also shady for selling as well? Either get some hard facts or stop being a conspiracy theorist. That's just absurd.

Sent from my Nexus 7 using Tapatalk 2

Walmart and Samsclub aren't known for holding streetdates on devices (most "company sells phone early" posts originate from them).

I'm not a conspiracy theorist. New products ALWAYS have launch dates. The fact that other companies stopped selling this one seems to say that the N7 was no different.

but the street date DOES NOT MATTER. the only reason I started posting here was because people were saying that Google did something wrong by selling the device when they said they would, by the time they said they would, and that these customers expected compensation. That attitude is absurd.

I can understand why people are frustrated. I considered driving to Gamestop myself. But there is a pretty big line between that and expecting to get something in return.
 
Walmart and Samsclub aren't known for holding streetdates on devices (most "company sells phone early" posts originate from them).

I'm not a conspiracy theorist. New products ALWAYS have launch dates. The fact that other companies stopped selling this one seems to say that the N7 was no different.

but the street date DOES NOT MATTER. the only reason I started posting here was because people were saying that Google did something wrong by selling the device when they said they would, by the time they said they would, and that these customers expected compensation. That attitude is absurd.

I can understand why people are frustrated. I considered driving to Gamestop myself. But there is a pretty big line between that and expecting to get something in return.

Exactly. There was no street date. Google and GameStop did nothing wrong. Them selling the tablet was given the okay by Google and Asus. There was no explanation for why the retailers had to hold them and I don't expect there to be. The device is out so go buy it or wait. Either way go outside. Its very nice out.

Sent from my Nexus 7 using Tapatalk 2
 
So basically you have nothing but rumors and speculation from what other companies are doing. So I guess Walmart and sams club are also shady for selling as well? Either get some hard facts or stop being a conspiracy theorist. That's just absurd.

Sent from my Nexus 7 using Tapatalk 2


Is too hard to believe some of these stores are poorly managed Maybe someone in district office was passed false info? Not all stores are selling today. In my area 2 Sam's club did not have them for sale. One of them stated the 19th. None of the 3 GS are preorders but confirmed inventory. Google can set rules but it's up to the stores to follow them.
 
Ebuyer and Adorama both stopped sales at the request of Google. Haven't heard about staples SELLING them so I can't confirm if they stopped. Google (the search engine) is your friend.

[Elect] Nexus 7 Android Tablet Available For As Low As $209 (with $25 Google Play credit) - Page 62 - RedFlagDeals.com Forums

RFD is a huge forum in Canada.

Many members are reporting that they were able to pick up an N7 at Staples or electronics retailer Memory Express.

I'm sick of this. I'm on the phone right now. Will see about cancelling my order or what the charges are if I refuse shipment. I really don't feel like paying $22 more for the same product. The Google rep just told me that if I can get one in store I should pick it up and refuse shipment. They will refund me the full amount including shipping.

I hope Google gets swamped with refused shipments and cancelled orders. They deserve it.
 
If you cancel/refuse the order do you get refunded the shipping cost or not?

I called Google Play Customer Service. The guy actually told me to try and get one in the store. He said that if I refuse shipping Google will refund all charges including shipping.

He said pre-order was just meant to "guarantee you would get one". Guess Google and most average customers don't see eye-to-eye on what the term "pre-order" actually implies.
 
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Is too hard to believe some of these stores are poorly managed Maybe someone in district office was passed false info? Not all stores are selling today. In my area 2 Sam's club did not have them for sale. One of them stated the 19th. None of the 3 GS are preorders but confirmed inventory. Google can set rules but it's up to the stores to follow them.

That doesn't explain how so many retail chains are launching early. Here in Canada, it's Staples and Memory Express (in Western Canada). It's eBuyer in the UK. Sam's Club, Gamestop and Adorama in the USA.

So there's some global conspiracy to screw over Play customers? Or is it more likely that Google botched the launch?