Send a complaint to Google Play about Nexus 7 shipping

[Menno]

1) Your only valid point.
2) Haven't they been selling unlocked Nexus phones for awhile? No carrier support.....
3)Yes against Google - Not against Asus - the manufacturer of the device. Google said they were allowed, but they wish they wouldn't. Too bad.

2) Those devices had carrier support because they were authorized on their network. Original nexus was NOT sold in retail stores initially. The S was NOT sold through google, and the Galaxy Nexus wasn't available in the play store until after you could buy it from other retailers. This is the first time they've launched a device across the internet/retailers without carrier support.

3) No, Google said no. Gamestop ignored it. Every other retailer stopped selling at google's "request" so it was obviously more than a suggestion.

And again, how is it Google's fault that Gamestop chose to ignore their wishes? Should they make harsher penalties? Absolutely. Do they owe anything to the pre-order customer? No. Gamestop's actions have NO bearing on when you were going to get your product.

 

[otmlb1128]

I don't blame Google for not shipping their units by now, but Google should've either not dealt with GameStop or figured out a way to ensure they wouldn't sell units early.

 

[otherbot]

2) Those devices had carrier support because they were authorized on their network. Original nexus was NOT sold in retail stores initially. The S was NOT sold through google, and the Galaxy Nexus wasn't available in the play store until after you could buy it from other retailers. This is the first time they've launched a device across the internet/retailers without carrier support.

3) No, Google said no. Gamestop ignored it. Every other retailer stopped selling at google's "request" so it was obviously more than a suggestion.

And again, how is it Google's fault that Gamestop chose to ignore their wishes? Should they make harsher penalties? Absolutely. Do they owe anything to the pre-order customer? No. Gamestop's actions have NO bearing on when you were going to get your product.

2) Rewriting your statement? Nice try. As written above - sure. As you originally posted: This is Google's first try at selling something without Carrier support

3) So are you saying it is impossible that Gamestop might have had an agreement with Asus that other places didn't? It's impossible? Can you explain why the only reason your right is because no other vendor did it? Probably not because you don't know any more than I do. Did you help broker that deal? I'm at least repeating what Google customer service said. So if they are wrong, if they misrepresented the truth, then would you call that good service?

 

[Unicorn Rancher]

There is no escaping it -- this was a major customer service mistake. There really isn't any way to logically defend it.

When I preorder a book on Amazon.com, I generally receive it the same day it goes on sale in book stores. Often Amazon's price is lower than B&M stores charge for the book.

When I preorderd a Nexus 7 on Google.com, I haven't received it yet even though I was able to buy one locally. Plus Google's price is higher than the B&M store charged me.

However, I apparently "know nothing about retail" because I have a corporate job.

 

[Menno]

2) Rewriting your statement? Nice try. As written above - sure. As you originally posted: This is Google's first try at selling something without Carrier support

3) So are you saying it is impossible that Gamestop might have had an agreement with Asus that other places didn't? It's impossible? Can you explain why the only reason your right is because no other vendor did it? Probably not because you don't know any more than I do. Did you help broker that deal? I'm at least repeating what Google customer service said. So if they are wrong, if they misrepresented the truth, then would you call that good service?

2) True/False: EVERY other nexus device to date has had a cell radio and has launched with at least one carrier who will give you a discount on contract?

The answer is True. So I am not changing any wording. I'm merely clarifying since I have to make everything completely obviously, and it still gets missed here.

3) Not saying it's impossible. Just saying that it's obvious that Google's wishes in regards to the Nexus 7 have SOME pull because every other company respected them. Yes, Gamestop might have a special deal with Asus, but that does not change the fact that They launched the device against Google's wishes. And I explained why they might give you the wrong information if you call. but why let reason get in the way of a good tantrum right? I mean, it's totally within your "rights" to demand compensation because some other company went ahead and did something even after Google said no.

And if you're right and Gamestop DID have a separate deal, then you have even less to be pissed off about since Google would then have NO control. You're complaining for the sake of complaining.

 

[mkiker2089]

So many threads are similar so I'm just going to put my Gamestop versus Google thing here. No one will listen anyway. Gamestop has done nothing wrong. They were given the go ahead to release the pre-orders. They also were given more order slots so they opened a new round of orders to be delivered by the 7th.

Also even if GS did break the cease and desist order (wrong term anyway which tells me this isn't real) then it's still Google's fault for not shipping the tablets to Play customers sooner. Why should they sit in GS's back room doing no one any good and taking up space? If you ship them so GS gets them on the 11th then you should ship direct customers orders no later than the 11th, preferably earlier.

Google is too slow on their end. Gamestop is doing business the proper way.

 

[csmith75]

The people getting butt hurt over the other people complaining are more annoying than the complainers. I think I said that right.:-\

 

[mkiker2089]

3) Not saying it's impossible. Just saying that it's obvious that Google's wishes in regards to the Nexus 7 have SOME pull because every other company respected them.

You'll have to find documentation to prove that google wanted them held longer. Reliable sources say otherwise. It's not just GS that is selling them, they just seem to be the one picked on for conspiracy theories.

 

[mkiker2089]

The people getting butt hurt over the other people complaining are more annoying than the complainers. I think I said that right.:-\

You do realize you just complained about the people complaining about the people who complained. Man this could get complicated.

I do agree with the sentiment though. We all need to relax. Google is shipping them. A few days won't kill us. Next year at this time many would feel silly reading the posts they made.

 

[Menno]

So many threads are similar so I'm just going to put my Gamestop versus Google thing here. No one will listen anyway. Gamestop has done nothing wrong. They were given the go ahead to release the pre-orders. They also were given more order slots so they opened a new round of orders to be delivered by the 7th.

Where are you seeing this?

Also even if GS did break the cease and desist order (wrong term anyway which tells me this isn't real) then it's still Google's fault for not shipping the tablets to Play customers sooner. Why should they sit in GS's back room doing no one any good and taking up space? If you ship them so GS gets them on the 11th then you should ship direct customers orders no later than the 11th, preferably earlier.

And if the launch date was delayed? what then? Having the tablets sit in the back room is exactly what they're there for until the official launch date. They are shipped early to places like GS so that they arrive on time, without having to worry about lass minute shipping delays.

If Google had some delay, then GS should've witheld shipping them (no matter what other deals they had in place otherbot). the 11th was NEVER an official date.

And yes, delays happen. Remember the Thunderbolt? That device sat "gathering dust" for weeks waiting for the OK to sell it.

Google is too slow on their end. Gamestop is doing business the proper way.

The proper way is respecting street dates.

 

[mkiker2089]

Staples is sending them out and Gamestop corporate claims that the go ahead was given from Google, not Asus. I believe them over what one rep may or may not have said to someone complaining to them.

Anyway, I don't know for sure who said what. I won't claim to. I know the best thing for me to do is watch a movie and pretend the Nexus doesn't exist.

The sad part is I have two, one from GS is in my hand but I promised it to my nephew. The one from Google (for me) is in the ether somewhere. His is 16g mine is 8g with my account pre-loaded. Otherwise he'd wait since I promised him the 7th.

 

[otherbot]

2) True/False: EVERY other nexus device to date has had a cell radio and has launched with at least one carrier who will give you a discount on contract?

The answer is True. So I am not changing any wording. I'm merely clarifying since I have to make everything completely obviously, and it still gets missed here.

3) Not saying it's impossible. Just saying that it's obvious that Google's wishes in regards to the Nexus 7 have SOME pull because every other company respected them. Yes, Gamestop might have a special deal with Asus, but that does not change the fact that They launched the device against Google's wishes. And I explained why they might give you the wrong information if you call. but why let reason get in the way of a good tantrum right? I mean, it's totally within your "rights" to demand compensation because some other company went ahead and did something even after Google said no.

And if you're right and Gamestop DID have a separate deal, then you have even less to be pissed off about since Google would then have NO control. You're complaining for the sake of complaining.

2) True or False - If you bring a Google Nexus purchased from the Play store to any carrier will they help you or Google support it? False. Back to your original statement: This is Google's first try at selling something without Carrier support

3) Where in my OP was I all F#$k Gamestop? You were the one calling them shady. I was saying I should have bought from Gamestop.

So I never said I wanted something free because of Gamestop. I said I thought they could make up the ill will by crediting me something for the play store because I was frustrated by the lack of communication. We can rehash why you think it was good enough and I don't, but I've heard your arguments as you have mine.

Let's just say goodbye.

 

[otherbot]

The proper way is respecting street dates.

They did. Mid-July.

 

[micwrite]

" Hey, Daddy, I want an Oompa Loompa!
I want you to get me an Oompa Loompa right away!
Mr. Salt: All right, Veruca, all right. I'll get you one before the day is out.
Veruca Salt: [whining] I want an Oompa Loompa now!

 

[Menno]

They did. Mid-July.

Gamestop had a set date. This date was pushed back (see every other retailer) they chose not to respect it.

 

[Menno]

2) True or False - If you bring a Google Nexus purchased from the Play store to any carrier will they help you or Google support it? False. Back to your original statement: This is Google's first try at selling something without Carrier support

3) Where in my OP was I all F#$k Gamestop? You were the one calling them shady. I was saying I should have bought from Gamestop.

So I never said I wanted something free because of Gamestop. I said I thought they could make up the ill will by crediting me something for the play store because I was frustrated by the lack of communication. We can rehash why you think it was good enough and I don't, but I've heard your arguments as you have mine.

Let's just say goodbye.

2) Carrier support on nexus=/+ carrier support to google on launch. Remember, with phones, the CARRIERS are the customers, not you or me. The fact that they were offered subsidized means that Tmobile, Sprint, and Verizon had a hand in the respective launches.

3) Your entire argument is centered around the fact that Google didn't communicate well because a COMPLETELY DIFFERENT COMPANY released the device early. I didn't get a "we're sorry" letter from Verizon when people were able to buy their LTE Galaxy nexus early from best buy.

Again, why should Google apologize for doing EXACTLY what they said they would do? Where is there ANY lack of communication?

 

[roblox84]

Gamestop had a set date. This date was pushed back (see every other retailer) they chose not to respect it.

If this truly is the case, then Gamestop should be fined big time, but i think google and Gamestop are just playing the blame game so they don't have to answer to angry customers.

 

[Menno]

If this truly is the case, then Gamestop should be fined big time, but i think google and Gamestop are just playing the blame game so they don't have to answer to angry customers.

What angry customers? Google is shipping the device EXACTLY when they said they would. If someone is angry, they're being irrational. Google doesn't have to give them an answer beyond. "we said you would get your product in 2-3 weeks, you'll have it within that timeframe."

 

[Unicorn Rancher]

GS started selling them mid July. If anyone is angry, they're being irrational.

 

[Menno]

GS started selling them mid July. If anyone is angry, they're being irrational.

Not angry at gamestop. Gamestop is known for this. Just confused about how someone defending the actions of Gamestop (not you) is screaming about how much Google botched the launch and how there is a lack of communication when it's crystal clear there is no lack of communication.

I pre-ordered the device
I got confirmation that my email was received
I have the pending transaction on my credit card
Once it is processed I'll get an email with a tracking number.

Just like every other pre-order in the history of pre-orders. The only time you get "communication" from a company about a pre-order is if there is a delay, which there wasn't in this case.

The only reason gamestop factors into the equation is because people think it proves something, which in my first post I said it didn't. the inability to believe this is why it keeps coming up. Gamestops orders have NO bearing on playstore orders. Never have, never will. (as in, just because gamestop got the devices already doesn't mean this delayed the play store shipping)