I returned it before I started my car in the parking lot for this same reason. Vol button jammed on vol down and it can't be pressed at all. I ended up exchanging it for the soft silicone one. So far I like it .I got this same one but the problem I had with it was the case pushed the volume key down and kept pushing down on it to where is was stuck on vibrate. By chance, did you have that problem? I agree though, its a very nice case, had the same one for my first Incredible