Snapchat blackscreen

[Enzetsu]

I'm normally a patient person but this is starting to get ridiculous. There are times when I will take a picture and the screen will go black and stay like that till I close it some times it even crashes without showing a "Unfortunately snapchat has stopped" Does anyone else have this problem?

Note 4 (5.1.1) not rooted.
Snapchat 9.26.1.0

 

[H3aTeRzz]

Hi & Welcome to the Android Central Forums!

Try this:

GOTO - Settings>Device>Applications>Application Manager>Scroll over to "ALL">Then find Snapchat and Clear Cache.

Alternatively, you can follow that same path back to app, and Clear Data (I don't use snap chat, this may delete customized settings)

Try uninstall/reinstall of Snap Chat

Last resort: Go into recovery, and Clear Cache Partition.

Hope this helps!

Chris

 

[xxTheFlyingNutxx]

I'm normally a patient person but this is starting to get ridiculous. There are times when I will take a picture and the screen will go black and stay like that till I close it some times it even crashes without showing a "Unfortunately snapchat has stopped" Does anyone else have this problem?

Note 4 (5.1.1) not rooted.
Snapchat 9.26.1.0

I'm having the same exact issue and it has been going on since December, I've attempted to send multiple emails to Snapchat and sent several failed ap report and left a pretty ****ty review on their google play page about it. If they had better customer support it would probably to fix this bull****. I've also tried uninstalling the app, clearing cache and pretty much everything and the issues still occurs. And the fact that it happens to other people with the same phone tells me that it isn't our phones; it's on their end.

 

[BlurryCreator44]

I have had the exact same problem. Randomly, after I take a snap the screen goes blank and I I can do nothing but to close out the app. It also randomly crashes.

Posted via the Android Central App

 

[jakeuten]

I have the same exact issue. Glad to know I'm not alone.



AT&T Galaxy Note 4