So this just happened overnight

[oks10]

I bought it brand new from Best Buy 16 days before the screen malfunction. So YES, it was new

It WAS new. Until you used it for 16 days. Also, if it was a Zagg you could have removed it (like many agree that you should have) and replaced it under warranty. That's exactly what we did with my wife's S7. It had a Zagg glass protector and the screen broke. I got the phone replaced by insurance (Couldn't tell if it was new or refurb but it was in what appeared to be original packaging), peeled off the protector and had it replaced for free (except shipping).

 

[KBx315x]

I bought it brand new from Best Buy 16 days before the screen malfunction. So YES, it was new

No its 16 days used go to a car lot buy a new car drive it out and turn around and try to sell it back sorry about your luck

 

[t11rmh]

What good would removing it do? Once you peel it off, it's junk.
And at least if it could have been repaired without replacing the screen, I'd still have it on there. Slim chance vs no chance...I'll take the slim.

Look, I know they won't do anything about the screen protector. I get it. All I'm saying is that it's bad business practice. I can see if I was sending it in because of something I did to break the phone. But obviously this was a manufacturer defect all the way. I spent $30 to protect a $700 investment, and Samsung can't be bothered to replace it.

Posted via the Android Central App

It's not bad business practice. You expect Samsung to replace an after market accessory that you had put on by another manufacturer. No business does that.

Posted via the Android Central App via a kicking Gold Galaxy S7 Edge.

 

[dad2noah]

I like everyone's analogies . Especially the ones where you say "you broke it"...once again, I didn't break this phone. It was a manufactures defect. You can sit here and tell me all the things I "should have done". Fact of the matter is...I paid $700 for an item, did the responsible thing by purchasing a screen protector, and the item broke 2 weeks after the purchase because of a Samsung defect. The multi billion dollar company chose not to reimburse me for the item I bought to help protect their product. I stand by my statement...it's bad business. Plain and simple. I'm not taking them to small claims court, I'm not starting a negative media campaign. I'm simply stating that it's bad business. I can't believe this thread has grown to the size it has. Now, feel free to continue to compare apples to oranges, make terrible analogies, tell me all the horrible mistakes I made, and continue with the woulda shoulda coulda .

Posted via the Android Central App

 

[rasmith1959]

Best Buy won't be able to help you. Verizon won't let them and they won't help you beyond a beautiful new refurbished unit. Sucks, but this is basically everyone's standard now. Pathetic, yes..... Surprising, no.

Posted via the Android Central App

Yup, the only way you'll get a new device is if it's so new there aren't any refurbished devices available to replace it with.

 

[Iva_LadyDiCaprio98]

You can't in your right mind expect them to reimburse you for something that did not come with the phone. It is not bad business practice it is logical. Why should they be responsible for something that THEY did not make or purchase???? It's unreasonable.

Posted via the Android Central App

 

[ded1945]

dad2noah isn't really listening to anything any of us say. His mind is made up that Samsung owes him a screen protector and nothing logical any of us say will ever change his mind. He has his own view of how things ought to be and standard business practices and ethics really aren't part of his world.

No more wasted words for him from me.

 

[oks10]

Especially the ones where you say "you broke it".

Lol. Who even said you broke the screen?? I just read through the thread twice and everyone acknowledged the fact that it was a defective unit... We've merely been arguing against your (frankly absurd) opinion that a phone used for 16 days is somehow still "new" and that Samsung is somehow responsible for replacing something you failed to remove before returning the phone (and that you could have gotten replaced for free, plus shipping, from Zagg).

 

[Almeuit]

I like everyone's analogies . Especially the ones where you say "you broke it"...once again, I didn't break this phone. It was a manufactures defect. You can sit here and tell me all the things I "should have done". Fact of the matter is...I paid $700 for an item, did the responsible thing by purchasing a screen protector, and the item broke 2 weeks after the purchase because of a Samsung defect. The multi billion dollar company chose not to reimburse me for the item I bought to help protect their product. I stand by my statement...it's bad business. Plain and simple. I'm not taking them to small claims court, I'm not starting a negative media campaign. I'm simply stating that it's bad business. I can't believe this thread has grown to the size it has. Now, feel free to continue to compare apples to oranges, make terrible analogies, tell me all the horrible mistakes I made, and continue with the woulda shoulda coulda .

Posted via the Android Central App

Well you're entitled to your opinion but most of us are in agreement that they shouldn't replace it. Just like they don't replace a DVD if you send it in a machine they're repairing. They could be caught up in so many "but I had this replace this"! The warranty is for the phone. Anything extra is tossed to the side.. Just like anything you send in for warranty or exchange or whatever.

 

[wlonsdale]

The retailer only sells the phone. They have no skin in the game after that.

 

[wlonsdale]

Defective is defective. If they don't replace it, how is that good business for them? I've had this issue with a Samsung television about 8yrs ago. Can't see in the photo that there is an issue, but by op's description it seems like bad display panel.

But they are replacing it.

 

[wlonsdale]

I like everyone's analogies . Especially the ones where you say "you broke it"...once again, I didn't break this phone. It was a manufactures defect. You can sit here and tell me all the things I "should have done". Fact of the matter is...I paid $700 for an item, did the responsible thing by purchasing a screen protector, and the item broke 2 weeks after the purchase because of a Samsung defect. The multi billion dollar company chose not to reimburse me for the item I bought to help protect their product. I stand by my statement...it's bad business. Plain and simple. I'm not taking them to small claims court, I'm not starting a negative media campaign. I'm simply stating that it's bad business. I can't believe this thread has grown to the size it has. Now, feel free to continue to compare apples to oranges, make terrible analogies, tell me all the horrible mistakes I made, and continue with the woulda shoulda coulda .

Posted via the Android Central App

It's not THEIR product any more you bought it so ownership changed. They took care of the defective part.

 

[wlonsdale]

Most of the analogies were spot on. You're just upset no one is agreeing with you so you're pouting.

 

[dpham00]

Op, why didn't you just get zagg to replace it? Yeah you would be out a few bucks but much less than $30.

 

[Nathan Beiley]

Got to love Costco. I had to swap out my S7 Edge 3-4 weeks after purchasing due the the rear facing camera just stopped working. They will exchange it for a new one for up to 90 days.

 

[tech_head]

Been buying phones for a long time.
Always refurbs unless they have none in stock.
If it's a new and hot device, you might get a new one in return.
I haven't had any issues with refurbs. Actually for Apple products, I buy refurbs.
Anyway, they are also not responsible for accessories. You leave it with the phone, you lose it. Sorry.
I've had new phones that I sent in (less than a month) and got a refurb. It is what it is.
I know what to expect so I don't get upset.