Software update has changed nothing, what could be going wrong?

[AC Question]

Software update has changed nothing

I have Samsun galaxy core prime. Version Kitkat, 4.4.4 I've done software update three times but android version still stays on 4.4.4 and when I check for updateds it says there are no more updates. Help please

 

[Golfdriver97]

Re: Software update has changed nothing

Welcome to the forums. If you go to Settings>about device, your model number should be there. Can you post it, please?

 

[H3aTeRzz]

Re: Software update has changed nothing

Hi

Its also quite possible that you just received an incremental update, to which would not change your Android Version. Your Model number will help us determine that.

Thanks

Chris

 

[112811]

Re: Software update has changed nothing

Sm g 360 h