Stopped in a ATT store today and the rep I talked too said he had not heard of any issues... Blamed Samsung for the issue and then look at his computer and said that ATT is going to release 4.4 in January for the S4. I was really!!!(not sure I believe him) The 2nd rep when asked by the rep working with me chimed in that he had issues updating to 4.3 also. So their final answer was to wait it out....
Software update interuppted
- Thread starter mikeelikesto
- Start date
If 4.4 was coming in January, it'd have already leaked. I call Bull****.
Sent while enjoying a Pabst
Sent while enjoying a Pabst
A store rep has no access to that type of information. Neither do the reps on the social media platforms. Just forget what the person said.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
Your AT&T store should be able to update both. I'm just too lazy to go to the store.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
Update to my post. I was informed last night by AT&T that since my problem (& apparently most others) appears to be device/network related, the store would be unable to perform the update. True/untrue, I don't trust store personnel to tinker with my phone.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
sad, but true. I will continue to buy Samsung devices but no more at&t branded for me. every other carrier has updated their products with very little hiccups.
Are you sure about other carriers? I know all carriers had issues with the 1st 4.3 release but haven't kept up with the re-release on other networks.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
After countless tries the update went through last night.
So far no issues with 4.3.. I don't notice any difference between 4.2 and 4.3. ??
So far no issues with 4.3.. I don't notice any difference between 4.2 and 4.3. ??
Did you purchase your phone from them or will they update anyone's phone free of charge?
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
As a follow-up AT&T on Twitter were you not aware of this & my contact is passing the info along to its Development team.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
You sound like the ATT rep. Not true that Samsung reps can fix it.
After a half hour on the phone with ATT on the "interrupted" problem, they told me to go to the Best Buy and talk to Samsung there. I waited 45 minutes at the Best Buy to talk to the Samsung guy (apparently, lot's of folks are having problems with their Samsung products). He said he had no way to fix the problem since it was 100% ATT problem. So ATT says it's a Samsung problem and Samsung says it's an ATT problem. Since it's still under warranty, I plan to just have ATT send me a new phone. At least with apple, you have one company to deal with instead of this "it's all the other guy's fault".
After a half hour on the phone with ATT on the "interrupted" problem, they told me to go to the Best Buy and talk to Samsung there. I waited 45 minutes at the Best Buy to talk to the Samsung guy (apparently, lot's of folks are having problems with their Samsung products). He said he had no way to fix the problem since it was 100% ATT problem. So ATT says it's a Samsung problem and Samsung says it's an ATT problem. Since it's still under warranty, I plan to just have ATT send me a new phone. At least with apple, you have one company to deal with instead of this "it's all the other guy's fault".
Sorry, but I was simply passing along information.
Read the entire thread. My issue is a mismatch between the phone number & IMEI. I told AT&T that I wouldn't even attempt going to BB until I heard back from them.
In fact, I missed a call from a Dev this morning. Callback set up.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
AT&T said that Best Buy could perform the update..Well they can't.
The update isn't much of a issue..It's the fact that they denied anyone having this problem and told me that I would need to send it to Samsung to update.
I love the Galaxy but this is absurd.
The update isn't much of a issue..It's the fact that they denied anyone having this problem and told me that I would need to send it to Samsung to update.
I love the Galaxy but this is absurd.
This is the reason i started this thrread, AT&T as of Friday still says they have NOT heard of this problem, liars. Samsung will not help me and Best buy is a Joke, I am not going to send my phone in. I returned the Gear Watch and bought a GoPro instead.
Just wonder if this has been a issue way before the latest update? Due to the fact that Kies keeps showing that the device isn't supported...
I passed this on, anonymously of course, to the AT&T rep I'm working with on Twitter. He was waiting to hear back from the Development team.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
They most definitely have heard of it. See my posts. If everyone here who uses Twitter would let them know as well maybe a fix would come sooner. Probably dreaming there though.
Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
Similar threads
Trending Posts
-
What did you think of the live event and Jimmy Fallon?- Started by Snareman
- Replies: 15
-
This might be my favorite foldable phone.- Started by TheAngryToaster
- Replies: 2
-
-
Question Samsung Galaxy S 22 Ultra Battery dies at %5
- Started by Taslim Dude 786
- Replies: 11
-
Facebook
Twitter
Instagram