Sold My HTC 10 - New Owner Can't Activate

[Wildo6882]

So I sold my HTC 10 on Swappa. I actually never activated it, I only logged in to make sure it worked. Before I sent it back I erased everything and restored it back to factory settings. When he received it, the phone says that it has previously been reset and it needs the owner's information. He says he tried with his account information but it doesn't work and wants the original owner's information. I've never seen an Android phone do that and I'm not sure what to do about it.

Can anyone provide some advice?

 

[Geezerb]

What carrier?

 

[Wildo6882]

What carrier?

It was unlocked. I never even activated it. We got it worked out. I just had to give him my info. Guess I reset it the wrong way. Never had that happen before.

 

[dpham00]

It was unlocked. I never even activated it. We got it worked out. I just had to give him my info. Guess I reset it the wrong way. Never had that happen before.

Did you reset it in the bootloader without removing the Google account first? If so then you would need to give him the Google account information to activate

 

[Wildo6882]

Did you reset it in the bootloader without removing the Google account first? If so then you would need to give him the Google account information to activate

No, I used the factory reset option in the settings. I've done that before and never had that issue.

 

[thejesse]

No, I used the factory reset option in the settings. I've done that before and never had that issue.

Things change. You'll either have to trust the guy with your credentials or have him return the phone to you so you can remove your account.

 

[TonyStarks260]

It's the factory reset security protection that started in lollipop. You have to remove your passcode and google account from the phone before doing a factory reset to bypass it. Best bet is to call the buyer up, give them your account password to login and then immediately change your password

 

[dpham00]

It's the factory reset security protection that started in lollipop. You have to remove your passcode and google account from the phone before doing a factory reset to bypass it. Best bet is to call the buyer up, give them your account password to login and then immediately change your password

Weird, I thought that doing a factory data reset in the settings would remove the protection...

But usually what I do is do factory data reset twice to make sure that no account information is needed to activate

 

[Wildo6882]

It's the factory reset security protection that started in lollipop. You have to remove your passcode and google account from the phone before doing a factory reset to bypass it. Best bet is to call the buyer up, give them your account password to login and then immediately change your password

That's actually what I did. Pain in the butt. I have never had to do that and I'm a habitual buyer and seller.

 

[isdaako]

Some guy, "Jerry Hildenbrand" had an article on AC not long ago.

Factory Reset Protection: what you need to know | Android Central

 

[TonyStarks260]

That's actually what I did. Pain in the butt. I have never had to do that and I'm a habitual buyer and seller.

Yea same here. I really started to notice it when fingerprint scanners became commonplace. Since you can factory reset from recovery even if you have a passcode in place its just an extra measure of security from theft. I also noticed that an unlocked bootloader will prevent the protection from being implemented, something to keep in mind if you like to root/rom.

 

[BigDinCA]

Some guy, "Jerry Hildenbrand" had an article on AC not long ago.

Factory Reset Protection: what you need to know | Android Central

That guy again... he's always spouting off in articles and forms about things he knows a ton of information about. Like he's helping us out and making things better for us... who the f does he think he is?

Seriously though, remember that time in the podcast when he had the tornado warning? Good stuff there. Good, good stuff.

Posted via the Android Central App

 

[FeinP1118]

LOL. Jerry rules!

Posted via the Android Central App

 

[BigDinCA]

LOL. Jerry rules!

Yes. Yes he does.

Posted via the Android Central App

 

[Snappy Phoenix]

Weird, I thought that doing a factory data reset in the settings would remove the protection...

But usually what I do is do factory data reset twice to make sure that no account information is needed to activate

That happened to me with my Samsung S6 edge+, then I did another mistake, I thought I'd change my password temporarily and give the new owner my credentials, when you change the password, the phone is locked for 72 hours and cannot be used even by the original owner until that time has passed. There is a way around it, in the developer options, you need to enable OEM unlock before factory resetting the phone.

On my HTC 10 luckily I didn't need to do this when I sold it and the new owner didn't have issues logging in.