Sprint GNex 3G data failure

[gene26]

After happily going about my day with my issue resolved, I return home and hop on my wifi. I had to leave to run an errand, only to discover that the issue has returned. I am very irritated. Will talk to sprint tomorrow and hopefully get this squared away.

 

[freeborock]

Got a replacement device today, now 3g is working without any issue at all.

 

[gene26]

Me too. Glad this is sorted out.

 

[edubz13]

I'm having the data issues too. Left my house last night, went off the wifi, and had 3g for an hour then lost it and haven't had it since. I called today and they started a ticket and said their engineering department would call me back within 72 hours. Then they called me back a few hours later asking me for more info and also telling me that this is a wide spread issue with the GNex and that they are working with Samsung for a solution and would get back to me soon.

How are the people with their replacements doing? Are you having the issues with them too? I dunno if I should press for a replacement or just wait out their fix. I did just finish getting it all set up how I like it.

 

[thenomad]

I haven't had 3G vanish on the new phone but the signal quality on both 3G and WiFi is bad. I've had a lot of problems with dropped calls in areas where my Epic was able to work. I'm still thinking of returning the phone.

 

[Deleted member 5726]

I had this issue, went into the Sprint store... showed them (of course they were baffled), so they traded in my phone for a new one and WHAM! no problems since. I highly recommend you trade it in since it's free and you're still within your 14 day limit.

 

[tprevett]

Had the issue with my first one.. returned today.. still have the issue with my second one? From what I am seeing it appears to be when there is a less the great signal. What ever is happening caused my GN to go from 100-7 in 1.5 hours yesterday. Wife had 3 bars(Epic Touch 4g).. I had none. Phone was also very hot. I also noticed that when I turn wifi off when at home at try to utilize the 3g on my airave airvana, the data connection stops. If I try to run speedtest, then it runs for about 5 seconds then freezes up, and never recovers... Eventually display an error message about a network failure.

It still does it with my 2nd GN too.

 

[scoobdude]

On number 3 now. 1st had no data. 2nd had bad purple tint. 3rd seems good so far.

 

[dtreo]

Crap. This is the issue I was concerned about and have noticed really weak signals for 3G and my WiFi compared to my EVO 4G and EVO Design. I haven't activated my Nexus, but this isn't encouraging and I think it's going back tomorrow before I activate it.

I really wanted this to be a great phone and a success on Sprint since I am itching to try stock ICS on new hardware.

 

[Kevin_G_Sanchez]

Sprint said they will release an update soon for it.

http://www.androidpolice.com/2012/04/27/some-sprint-galaxy-nexus-owners-are-experiencing-data-connection-problems-sprintsamsung-working-on-a-fix/

 

[VW Maverick]

As everything I have seen on this subject is dated either April 27th or 28th, I am going to assume that "early next week" is actually early next week (May 6th, 7th, 8th, etc).

I personally have not had any connectivity issues, but if there is an update, I will take it.

Mav.

http://www.geeky-gadgets.com/sprint-galaxy-nexus-having-data-problems-fix-on-the-way-30-04-2012/

http://palupix.blogspot.com/2012/04/sprint-readying-software-fix-for-galaxy.html

http://digg.com/newsbar/Google/sprint_galaxy_nexus_3g_connection_issues_to_see_software_fix_soon

 

[warstory]

Ok heres my story. Bought one had data issue. Called Sprint they had no idea what was happening. Go to store get a new one... New phone same issue. Call Sprint...still no idea , write up ticket promised to call. They call..but say its a network prolbem and they are working on it.Its been a week now , I have no data but am paying for data. Sprint hasn't even tried to keep me happy while they fix this F#*k up. They're just like "Damn that sucks". Mean while the guy from the verizon store laughs at me with his Nexus on Lte.While I cant even get 3G.

 

[anon(26204)]

Well sprint is pushing out an update that apparently is fixing and/or addressing that issue.

I guess they are pushing it out in stages.

Sent from my Galaxy Nexus using Tapatalk 2

 

[damink23]

Anyone receive the update? If so, has it fixed the issue?

 

[PLCSP]

Anyone receive the update? If so, has it fixed the issue?

Bump.

Did the update fix the connectivity issues? I've been eye balling the Galaxy Nexus for a while, but I'm not upgrading while it has problems.

 

[dtreo]

Crap. This is the issue I was concerned about and have noticed really weak signals for 3G and my WiFi compared to my EVO 4G and EVO Design. I haven't activated my Nexus, but this isn't encouraging and I think it's going back tomorrow before I activate it.

I really wanted this to be a great phone and a success on Sprint since I am itching to try stock ICS on new hardware.

Hard to tell. My wifi and 3g signals are still low like they were before the update. I think it's going back since I don't have time to deal with potential radio problems. Overall, a great device that isn't ready for prime time yet. Seems to be the usual course with smartphone launches these days.

 

[GoGayleGo]

I got the update last night and it fixed my issues. I'm keeping mine!

 

[kbboykin]

I got the update last night and it fixed my issues. I'm keeping mine!

I had no issues before the update and I can now say, none after either. My phone was made in Korea, I ordered it AFTER the launch date online from Sprint and have not had any issues with it. I think I'll be definitely keeping it. The S3 looks like just another Samsung hype, so I'll pass and enjoy my pure Android (Google) experience.