Sprint LG G2 Caller I.D. Fail

[BecomingDeath13]

Damn, sorry I couldn't be more help lol.

Posted From My Sprint Nexus S 4G

 

[Dan Oldham]

Damn, sorry I couldn't be more help lol.

Posted From My Sprint Nexus S 4G

It's all good!

 

[Shroader]

Hello, were you ever able to get this resolved? I'm having the exact same issues with my new LG G2. Depending on which cell tower my phone hits, I'll either get UNKNOWN on my Caller ID (even if it's a person from my contact list) or it will actually work like it should. I called Sprint and they opened a ticket up, but I'm not very confident it will be resolved. My exchange period runs out in a couple of days and like you I don't want to be stuck with a phone where the Caller ID doesn't work most of the time (particularly now that I can get a Galaxy S4 for free). I assume it's a carrier issue, but I haven't seen anywhere on the internet where anyone has given a resolution. Any help would be greatly appreciated!

 

[Dan Oldham]

Hello, were you ever able to get this resolved? I'm having the exact same issues with my new LG G2. Depending on which cell tower my phone hits, I'll either get UNKNOWN on my Caller ID (even if it's a person from my contact list) or it will actually work like it should. I called Sprint and they opened a ticket up, but I'm not very confident it will be resolved. My exchange period runs out in a couple of days and like you I don't want to be stuck with a phone where the Caller ID doesn't work most of the time (particularly now that I can get a Galaxy S4 for free). I assume it's a carrier issue, but I haven't seen anywhere on the internet where anyone has given a resolution. Any help would be greatly appreciated!

Hi. No, this issue has not been resolved for me, and it's unlikely it will be. If I'm in a heavily populated area, all is well, otherwise, I get the "UNKNOWN" rearing its ugly head.

I decided to suck it up and keep the phone; no regrets. IMO, this phone is better than an S4. My wife has one, and while it is a great phone, the G2 is just more interesting in terms of personalization and customization of certain features. In comparison, the G2 just makes the S4 seem short on features. My suggestion would be to stick with the S4.

 

[Shroader]

Thanks for the quick response! I assume you meant stick with the G2 at the end of your comment? I'd like to stick with the G2, but the 2 places I use my phone most often (home and at the office) I get the dreaded UNKNOWN on the Caller ID. I assume your wife's S4 doesn't have any of the Caller ID Unknown issues despite using hers in many of the same "areas" as you do? Thanks again.

 

[Dan Oldham]

Thanks for the quick response! I assume you meant stick with the G2 at the end of your comment? I'd like to stick with the G2, but the 2 places I use my phone most often (home and at the office) I get the dreaded UNKNOWN on the Caller ID. I assume your wife's S4 doesn't have any of the Caller ID Unknown issues despite using hers in many of the same "areas" as you do? Thanks again.

My CID doesn't work in my home, either, but my wife's does. It is annoying, but yes, I do think you'll still be happier with the G2. I am convinced it is an issue with the Sprint network not being fully operational with tri-band phones at this time.

 

[Shroader]

I don't know if this will help with you or not (and I haven't researched enough about LTE), but one of the things I did was to change my preferred network mode from LTE/CDMA to just CDMA and my Caller ID would function correctly. When I switch it back to LTE/CDMA it goes back to showing UNKNOWN for incoming calls.

 

[Dan Oldham]

I don't know if this will help with you or not (and I haven't researched enough about LTE), but one of the things I did was to change my preferred network mode from LTE/CDMA to just CDMA and my Caller ID would function correctly. When I switch it back to LTE/CDMA it goes back to showing UNKNOWN for incoming calls.

Thanks for the suggestion, I'll give that a shot!

 

[Shroader]

I think it will work for you. The problem is LTE/CDMA will give you faster data speeds but the Caller ID won't work (unless you're connected to an updated tower?), otherwise having your Preferred network set on only CDMA will enable the Caller ID to work but you will only have data at 3G speeds. I know Sprint is performing upgrades to their towers for the Tri-band phones, but I don't know if/when this will eventually be resolved. Again, love the phone but I have 2 days to decide to keep it or go with a Galaxy S4 (which isn't a tri-band phone).

 

[Dan Oldham]

I think it will work for you. The problem is LTE/CDMA will give you faster data speeds but the Caller ID won't work (unless you're connected to an updated tower?), otherwise having your Preferred network set on only CDMA will enable the Caller ID to work but you will only have data at 3G speeds. I know Sprint is performing upgrades to their towers for the Tri-band phones, but I don't know if/when this will eventually be resolved. Again, love the phone but I have 2 days to decide to keep it or go with a Galaxy S4 (which isn't a tri-band phone).

It was a tough decision to keep my G2...until I started messing with my wife's S4. I don't wanna say the phone is "boring," but the G2 is more interesting. While I don't personally know you, I CAN tell you that if you're used to your G2, you will not be happy with the S4. Every phone has a downside and the CID issue is bigger for some than others. I'm not happy about it not working, but I'm happier than I'd be with the S4.

 

[Shroader]

Thanks Dan! I was on the phone with Sprint for about 90 minutes today, just trying to figure out if this issue would eventually be resolved in the near future. After being escalated to a tech, he researched and hadn't seen that this issue had ever been reported to Sprint. I explained that I knew it was happening to others, he went out and Googled and saw that there was in fact others with the same issue. He opened up a Problem Management Ticket which he said will get escalated much quicker than a "regular" ticket. Hopefully the more people that call in about this issue will help to get it resolved quicker.

 

[Dan Oldham]

Thanks Dan! I was on the phone with Sprint for about 90 minutes today, just trying to figure out if this issue would eventually be resolved in the near future. After being escalated to a tech, he researched and hadn't seen that this issue had ever been reported to Sprint. I explained that I knew it was happening to others, he went out and Googled and saw that there was in fact others with the same issue. He opened up a Problem Management Ticket which he said will get escalated much quicker than a "regular" ticket. Hopefully the more people that call in about this issue will help to get it resolved quicker.

Great! Glad to hear you had better luck with escalating this than I did! Maybe this will help to get things resolved in other areas as well!

 

[musclehead84]

I'm also having this issue on my nexus 5. When connected to lte all incoming calls are unknown. Even people in my contacts. On 3g though the Cid works just fine. Anyone know why this is? Is it network related?

Sent from my SPH-L900 using AC Forums mobile app

 

[Dan Oldham]

I'm also having this issue on my nexus 5. When connected to lte all incoming calls are unknown. Even people in my contacts. On 3g though the Cid works just fine. Anyone know why this is? Is it network related?

Sent from my SPH-L900 using AC Forums mobile app

It has to be. While I'm no expert, I find it hard to believe the three of us, all with tri-band phones, have defective phones.

 

[Shroader]

Call Sprint Customer service and report the issue. When the CSR reviews other tickets (like the one I had them open) then maybe they will try and resolve this more quickly. The more complaints/issues people have with these new tri-band phones on Sprint's network, hopefully they will make this more of a priority to resolve.

 

[Mikey47]

It has to be. While I'm no expert, I find it hard to believe the three of us, all with tri-band phones, have defective phones.

I'd have to agree. More likely would be all the have some setting on the phone that is causing this. Similar to the crackling and housing phone calls that is fixed by turning evrc_b off.

 

[Dan Oldham]

Call Sprint Customer service and report the issue. When the CSR reviews other tickets (like the one I had them open) then maybe they will try and resolve this more quickly. The more complaints/issues people have with these new tri-band phones on Sprint's network, hopefully they will make this more of a priority to resolve.

I couldn't get anywhere with the rep I spoke with the last time. He didn't have any interest whatsoever in filing any sort of ticket, even after I suggested it more than a few times during the conversation. He refused to believe the issue is network-related.

I'd have to agree. More likely would be all the have some setting on the phone that is causing this. Similar to the crackling and housing phone calls that is fixed by turning evrc_b off.

Where is that setting located, Mikey?

 

[Mikey47]

Where is that setting located, Mikey?

I wish I knew. I was just suggesting that it might be some setting. There are three people in this thread that are having the issue, so no doubt it is more than just user error. But there are many more people in this forum who do not have this problem, that's what leads me to think it might be a setting or something similar.

 

[musclehead84]

No its not user error it's location problem. I traveled to the city yesterday and it worked just fine on Lte. This leads me to believe that it's a location problem with some of sprints towers.

Sent from my Nexus 5 using AC Forums mobile app

 

[Mikey47]

No its not user error it's location problem. I traveled to the city yesterday and it worked just fine on Lte. This leads me to believe that it's a location problem with some of sprints towers.

Sent from my Nexus 5 using AC Forums mobile app

Yeah, that is a weird one. Does the number show up, but just not the name? You should use an app like Network Signal Info to determine which tower you are connected to and report that info to Sprint.