hey all, new here kinda, but if you look back my post was just approved this may be beneficial to some of you if you have experienced such an issue like me. Post #90 on page 4
Hey man,
first off...welcome to the forums.
it's very unfortunate that sprint has messed up yet another step in this pre-order process.
I honestly dont know the answer that will work best for you. I do, however, have many years experience with Sprint using many devices. Both parents, my GF, my brother, sister-in-law, many friends all have Sprint. I have been with them for over 15 years now. I have noticed that they do not have the man-power to do a big release like this without hiccups. They are a distant 3rd in the big cell-phone race in the US and in some cases it shows more then others. i have had bad run-ins with customer service only to call back within minutes of hanging up on a rep who wouldn't do what i want...and then get a great rep who completed my requests in minutes without hassle. The internal business handling end of Sprint is at times really bad. More often then not, i will need to call multiple times (at multiple hours) to get what i want. Some reps at sprint seem to have more experience/power then others.
with that said... the retention department seems to have more power then most other departments at sprint. sometimes all it takes is asking.."who do i need to talk to to cancel my plan then?"...tho in this case, it probably doesn't need to go that far. I suggest giving it some time. I know it sucks, but the biggest problem here is that sprint cant deal with the volume of orders they have right now. that's why no-one can/will take the time to truly look into and fix your problem. they have too much on their plate with accounts that DONT have any issues. The truth is, if the swap between shipping and billing address got swapped on your account, and it was THEIR mistake...then you are most likely not the only one with this issue.
...When i ordered my 32gb blue S3, my confirmation email said "32gb white"...but after many calls from other people with the same issue, sprint fixed it. You may be the only one who has noticed this....but if it was an issue one Sprints end, then I doubt you are the only one they will need to fix when the shipping takes place. Also, tho this is an issue I have not heard of yet...that doesn't mean it doesn't exist elsewhere. In the past, Sprint has been better about fixing issues than telling people they are fixed.
Just like now....I know through the forums here that Sprint has fixed the blue-white ordering issue. I never even called them. but did they send me another e-mail to let me know the first one was a mistake? Nope...and they never will. but they fixed it and will ship me the one I ordered.
My suggestion, unfortunately, is the same as theirs. wait to see what happens after you get a tracking number. calling now will only frustrate you because the truth is...no one at Sprint even knows how to fix your issue right now and they are too busy to try.
Just saying that you gain very little with these calls because they obviously have no clue about when the phones will be shipped. And you can't speed things up any by calling, either. They'll come when they come. I had to call support last night and was waiting on hold for 30 minutes before someone could help me (which was very unsual) and I pictured in my mind all you guys calling about your phone orders.
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