The data signal went out about 5 days ago on my Galazy SII, finally called them today after seeing this forum last night and wore their *** out on the phone. I realized that they are literally doing nothing to help people with the deliberate issue they cause. The first guy transferred me to a machine that referred to "terms and conditions" before hanging up on me. I called back, wore out the chick on the phone who had zero answers for me as well, simply telling me over and over again to refer to the terms and conditions on the website. All i wanted was an answer for why she's saying i have exceeded my data usage when I pay for and use the $45 unlimited everything card. No answer.
I refused to hang up or be transferred to a machine until i spoke with the office supervisor, who also wound up saying the same stuff to me over again. When he realized I wasnt going to let him off the hook without a resolution, he also hung up on me, lol.
New to this, can someone tell me if this phone is junk now or not? I see the screens you've posted for apn changes and so on, but when i go to that section of my phone, nothing is highlighted. Everything is out and I can't adjust or change anything there. Solution?
Thx,