strange box on bottom of screen

[Muhammad Nauman]

I am using an AT&T unlocked s6 edge plus.
A strange white and transparent box often appears at the bottom center of screen just above the home button. It is not responsive. I tried to move it touch it but nothing happens. Neither it causes any issues except for when I watch a video the box shows up covering half of the play button. This is really annoying because it interferes when I try to play or pause the video. It just randomly appears and disappears. I've posted a screenshot.

 

[Jewels81]

Hmmm....that's wired. Did you download any apps right before that appeared?

 

[Muhammad Nauman]

I dont remember it appearing after installing any specific app. I guess it appeared from the day I got the phone. Btw I did not buy a new phone. I bought a used one. Everything works perfect except this thing annoys me some times specially when watching videos. Other than that everything is fine.

 

[Jewels81]

I really hate suggesting this cause I hate doing it lol but if you got your stuff backed up, have you tried doing a factory reset on it?

 

[Muhammad Nauman]

No brother. But I've been thinking of doing it. Can't figure out anything else. So I guess this is the last thing to do.

 

[anon(238680)]

So I guess this is the last thing to do.

I would try safe mode first. If its gone then its caused by an app and you can hunt that down. Might be tough as the phone was used, but doable. But, the phone should have been factory reset before you bought it.

 

[Javier P]

No brother. But I've been thinking of doing it. Can't figure out anything else. So I guess this is the last thing to do.

Welcome to the forums. I agree with PJRed2008, try safe mode first. If that overlay doesn't show up on safe mode there's a couple of things you could try to find out which app is the culprit. Let us know how it goes.

 

[chanchan05]

Isn't that like a pull up tab for something?

 

[anon(238680)]

Isn't that like a pull up tab

Looks like one, but OP said it was unresponsive to anything.

 

[Javier P]

Looks like one, but OP said it was unresponsive to anything.

Yeah, who knows. It could be a glitch in the system or some third party app with a broken feature, hence the safe mode.

If an app, checking out the running services and apps with the 'draw over other apps' permission enabled should give us some clues.

 

[Jewels81]

I would try safe mode first. If its gone then its caused by an app and you can hunt that down. Might be tough as the phone was used, but doable. But, the phone should have been factory reset before you bought it.

Ah I don't know why I didn't think of safe mode. My bad

 

[anon(238680)]

My bad

If you thought of everything I wouldn't have anything to do

 

[Jewels81]

If you thought of everything I wouldn't have anything to do

Hehe. Now that wouldn't be good would it lol

 

[Muhammad Nauman]

Bro thanks alot..! Trying safe mode helped. Figured out that it was a third party app. Problem solved.. Thanks again..

 

[Muhammad Nauman]

I would try safe mode first. If its gone then its caused by an app and you can hunt that down. Might be tough as the phone was used, but doable. But, the phone should have been factory reset before you bought it.

Bro thanks alot..! Trying safe mode helped. Figured out that it was a third party app. Problem solved.. Thanks again..

 

[Javier P]

Bro thanks alot..! Trying safe mode helped. Figured out that it was a third party app. Problem solved.. Thanks again..

Great news! Which app was the culprit?